Darryl Smith
Cordova,TN
Summary
Experienced sales leader driving revenue growth and optimizing sales strategies. Strong focus on team collaboration, adaptability to changing market conditions, and achieving results. Expertise in customer relationship management, sales forecasting, and staff development. Keen ability to motivate and lead teams towards surpassing targets. Renowned for strategic planning, effective communication, and unwavering commitment to excellence.
Overview
24
24
years of professional experience
Work History
General Sales Manager
Serra Chevrolet Bartlett
10.2022 - 11.2024
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in marketplace.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Used Car Manager
Serra Chevrolet Bartlett
05.2019 - 11.2024
- Implemented efficient processes for used car appraisals, streamlining operations and improving turnaround times.
- Regularly reviewed competitors'' offerings, ensuring dealership remained ahead of industry trends and maintained a strong market position.
- Created a customer-centric culture within the dealership by emphasizing exceptional service throughout every interaction with clients.
- Introduced innovative sales techniques that resulted in higher closing ratios for the sales team.
Finance Manager
Gossett Motor Cars
01.2019 - 05.2019
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
Finance Manager
Homer Skelton Chrysler Dodge Jeep Ram
06.2018 - 08.2018
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
- Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
Used Car Sales Manager
Chuck Hutton Chevrolet
07.2015 - 06.2018
- Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
- Conducted regular appraisals of pre-owned vehicles, ensuring accurate pricing based on market value and vehicle condition.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Improved overall team performance by setting ambitious sales targets and motivating staff to exceed expectations.
Finance Manager
Wolfchase Hyundai
11.2014 - 07.2015
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
- Analyzed market trends to stay informed on industry developments and competitive landscape within the automotive finance sector.
- Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.
Used Car Manager
AutoNation Ford
11.2013 - 11.2014
- Conducted regular staff meetings and training sessions to maintain team productivity and morale.
- Introduced innovative sales techniques that resulted in higher closing ratios for the sales team.
- Maintained open lines of communication with upper management, providing regular updates on department performance and discussing areas for improvement or growth opportunities.
- Managed inventory effectively to ensure optimal turnover rates and proper mix of vehicle types.
Finance Director/ Sales Manager
Thrifty Car Sales of Memphis
10.2012 - 11.2013
- Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
- Fostered a positive work environment by promoting open communication and setting clear expectations for team performance, resulting in increased employee satisfaction and retention rates.
- Consistently achieved monthly performance targets through strategic planning and execution of innovative financing solutions.
- Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.
Used Car Director
Performance Toyota
07.2011 - 10.2012
- Implemented efficient reconditioning processes that reduced turnaround time on incoming vehicles while maintaining high-quality standards.
- Optimized trade-in evaluation procedures to maximize value for both dealership and customers, improving customer retention rates.
- Developed strong relationships with vendors, resulting in better pricing and a more diverse selection of vehicles for customers.
- Built a high-performing sales team through effective recruitment, training, and performance management strategies.
Used Car Sales Manager / Finance Manager
Gossett Motor Cars
11.2009 - 07.2011
- Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.
- Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
- Conducted regular appraisals of pre-owned vehicles, ensuring accurate pricing based on market value and vehicle condition.
- Implemented thorough documentation processes for all aspects of vehicle transactions, including title transfers, warranty information, and financing agreements.
Special Finance Director/ Used Car Manager
Bill Heard Chevrolet Inc
05.2001 - 11.2009
- Increased sales and customer satisfaction by developing and implementing tailored financing solutions for clients.
- Streamlined the financing process by collaborating with sales teams to identify customer needs and provide appropriate options.
- Successfully negotiated contracts with vendors, suppliers, and partners to ensure favorable terms for the company''s financial growth.
- Prepared detailed reports outlining key financial metrics, providing valuable insights that informed strategic decision-making processes at executive levels.
Education
High School Diploma -
Fairley High
Memphis, TN05-1990
Skills
- Leadership and team building
- Employee motivation
- Team development
- Sales development
- Profitability improvement
- Price structuring
- Sales leadership
- Sales presentations
- Training and coaching
- Pipeline maintenance
- Sales process optimization
- Policy enforcement
Timeline
General Sales Manager
Serra Chevrolet Bartlett
10.2022 - 11.2024
Used Car Manager
Serra Chevrolet Bartlett
05.2019 - 11.2024
Finance Manager
Gossett Motor Cars
01.2019 - 05.2019
Finance Manager
Homer Skelton Chrysler Dodge Jeep Ram
06.2018 - 08.2018
Used Car Sales Manager
Chuck Hutton Chevrolet
07.2015 - 06.2018
Finance Manager
Wolfchase Hyundai
11.2014 - 07.2015
Used Car Manager
AutoNation Ford
11.2013 - 11.2014
Finance Director/ Sales Manager
Thrifty Car Sales of Memphis
10.2012 - 11.2013
Used Car Director
Performance Toyota
07.2011 - 10.2012
Used Car Sales Manager / Finance Manager
Gossett Motor Cars
11.2009 - 07.2011
Special Finance Director/ Used Car Manager
Bill Heard Chevrolet Inc
05.2001 - 11.2009
High School Diploma -
Fairley High
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