Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Genecis Zelaya

Vacaville,CALIFORNIA

Summary

Dynamic Sales Associate with proven expertise in customer service and sales training, honed at renowned retailers including Banana Republic. Excelled in building customer rapport and teamwork, significantly enhancing store performance. Achieved consistent monthly sales targets through effective problem-solving and multi-tasking. Skilled in POS system operation and cash handling, demonstrating a flexible and reliable work ethic.

Overview

2
2
years of professional experience

Work History

Sales Associate

Banana Republic
08.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Sales Associate

Levis Strauss & Co
10.2022 - 11.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

Associates - Social Media Marketing

Solano Community College
Fairfield, CA

High School Diploma -

Will C. Wood High School
Vacaville, CA
06.2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Cash handling
  • Flexible schedule
  • Cash register operation
  • Client service
  • Sales expertise
  • Product sales
  • POS system operation
  • Sales training

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Banana Republic
08.2023 - Current

Sales Associate

Levis Strauss & Co
10.2022 - 11.2023

Associates - Social Media Marketing

Solano Community College

High School Diploma -

Will C. Wood High School

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Genecis Zelaya