Genee Columbus
Fort Lauderdale,FL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Care Facilitator
Chen Senior Medical
03.2022 - Current
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
Customer Service Representative
Fiserv
01.2020 - 03.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Teleperformance
09.2018 - 01.2020
- Updated account information to maintain customer records.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to Wellcare agents, offering excellent support and tailored recommendations to address needs.
- Met Wellcare call guidelines for service levels, handle time and productivity.
- Implemented and developed customer service training processes.
Education
High School Diploma -
Dodge County High School
Eastman, GA06.2004
Skills
- Problem-solving abilities
- Motivational interviewing
- Computer literacy
- Medical terminology
- Patient confidentiality
- Patient advocacy
- Geriatric care
- Caring and Empathetic
- Registration and Scheduling
Timeline
Care Facilitator
Chen Senior Medical
03.2022 - Current
Customer Service Representative
Fiserv
01.2020 - 03.2022
Customer Service Representative
Teleperformance
09.2018 - 01.2020
High School Diploma -
Dodge County High School
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