Geneice Hodge
The Bronx,NY
Summary
Detail-oriented and highly adaptable administrative professional with over 16 years of experience in patient-facing, high-volume environments. Skilled in front desk operations, scheduling, customer service, and healthcare documentation. Proficient in Microsoft Office Suite, Epic, and Allscripts. Known for delivering professional and empathetic service, maintaining confidentiality, and multitasking in fast-paced settings.
Overview
19
19
years of professional experience
Work History
Patient Coodinator
Icahn School of Medicine at Mount Sinai
New York, NY
11.2023 - Current
- Coordinated front desk operations for a busy neurology clinic, ensuring timely check-ins and insurance verifications
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Maintained accurate financial records including co-pay collections and receipts
- Delivered excellent customer service to diverse patient populations, addressing concerns with empathy and professionalism
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
Patient Associate
BronxCare
Bronx, NY
04.2007 - 09.2023
- Managed daily patient registration and insurance verification for up to 50+ patients
- Verified personal data and insurance eligibility in Allscripts and health insurance web portals with patient/guardian
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Diffused anger by using strong listening skills and clarifying information for patients
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Built lasting relationships with patients, visitors, and staff, creating a welcoming environment
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to emergency room staff
Operation Manager
Taino Construction Group,LLC
10.2022 - 01.2023
- Planned and coordinated various events for corporate clients and maintained professional relationship with local hotels and construction companies
- Communicated and worked closely with clients to ensure that their requirements and goals were fully met
- Developed RFQ with construction companies and followed with numerous communications via emails and phone calls
- Demonstrated professionalism while dealing with clients and sales managers
Caseworker
Family Support Systems Unlimited
10.2006 - 03.2007
- Established positive communication with parents, children, relatives, community, and legal system to ensure thesafety and performance of children and optimal functioning of families in need of services
- Coordinated case management activities including assessments of family's psychological needs, environment, and physical status
Education
Certificate for Patient Care Technician -
Lehman College, City University of New York,
Bronx, NY03.2017
Bachelor of Arts - Psychology
SUNY At Buffalo
Buffalo, NY05.1998
Skills
- Scheduling & Calendar Management
- HIPAA Knowledge
- Epic, Eclipse, Allscripts
- Data Entry & Recordkeeping
- Team Leadership
- Microsoft Office Suite (Word, Excel, Outlook)
- Health Information Policy and Procedure Development
- Written and Verbal Communication
- Organizational skills
Accomplishments
- STAR(Strive to Achieve Relationships) Recognition Award at MSH-November 2024
- Beyond the Badge Award-February 2025
Timeline
Patient Coodinator
Icahn School of Medicine at Mount Sinai
11.2023 - Current
Operation Manager
Taino Construction Group,LLC
10.2022 - 01.2023
Patient Associate
BronxCare
04.2007 - 09.2023
Caseworker
Family Support Systems Unlimited
10.2006 - 03.2007
Bachelor of Arts - Psychology
SUNY At Buffalo
Certificate for Patient Care Technician -
Lehman College, City University of New York,