Genene Tosto
Eatontown,NJ
Summary
Currently a teacher of 20 years, but also a proven Restaurant Server with a track record of enhancing customer satisfaction at multiple locations in the past, and present. Skilled in guest service and organization; Cultivates lasting customer relationships through exceptional communication and professional appearance. Focused and reliable, bringing high enthusiasm and extensive knowledge of food safety practices. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
26
26
years of professional experience
Work History
Restaurant Server
Eve Ultra Lounge
10.2021 - Current
Restaurant Server
The Comedy Cellar
08.2002 - 09.2004
Restaurant Server
The East Shore Inn
06.2000 - 08.2002
Restaurant-server
Applebee's Neighborhood Grill & Bar
09.1998 - 06.2000
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Processed orders and sent to kitchen employees for preparation.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
Education
Master of Science - Education
College of Staten Island
Staten Island06-2005
Skills
- Organization
- Guest service
- Exceptional communication
- Detail Oriented
- Dining area maintenance
- High-volume dining
- Tableside Service
- Professional Appearance
- Relationship Management
- Alcohol Service
- Banquet Coordination
- Table setting arrangements
- Customer complain resolution
Timeline
Restaurant Server
Eve Ultra Lounge
10.2021 - Current
Restaurant Server
The Comedy Cellar
08.2002 - 09.2004
Restaurant Server
The East Shore Inn
06.2000 - 08.2002
Restaurant-server
Applebee's Neighborhood Grill & Bar
09.1998 - 06.2000
Master of Science - Education
College of Staten Island
Similar Profiles
BRIGITTE MARKBRIGITTE MARK
Craft Bartender (for 2 Restaurants) at Posh Lounge/ Eve On The Water (both By Janho GroupCraft Bartender (for 2 Restaurants) at Posh Lounge/ Eve On The Water (both By Janho Group
Madison ColbyMadison Colby
Bartender at Ajs Ultra LoungeBartender at Ajs Ultra Lounge
Safari FoxeSafari Foxe
Waitress at MBar Ultra LoungeWaitress at MBar Ultra Lounge