GENESIS ALMONTE
Woodhaven,NY
Summary
Bilingual care management professional with experience supporting families through intake, assessment, referrals, and follow-up in regulated settings. Known for accurate documentation, confidentiality, and coordinated service plans that support housing, health, and independent living goals.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Care Manager
Medix
Remote, NY
07.2026 - Current
- Managed caseloads effectively, prioritizing needs and ensuring timely access to necessary services.
- Monitored service plans, adjusting referrals to align with evolving client needs.
- Liaised between clients' families and community agencies, facilitating access to essential services.
- Referred clients to community programs, providers, and housing resources.
- Coordinated referrals for additional services, including housing assistance and financial aid programs.
- Documented case notes, contacts, and follow-up actions in client files.
- Maintained confidentiality while handling sensitive family information and records.
Case Manager
FSN Brooklyn Family Hotels
Brooklyn, NY
03.2024 - 02.2026
- Ensured DHS compliance while assisting families in achieving independent living goals.
- Develop ILPs, advocate for households, and document all services.
- Developed individualized service plans in collaboration with families, providers, and support agencies to address specific needs.
- Developed service plans for families seeking stable housing
- Manage caseloads within the NYC shelter system.
- Conducted psychosocial assessments for clients across healthcare and community settings.
- Coordinated referrals to housing, counseling, financial, and protective services.
- Processed housing applications and conducted eligibility reviews for clients seeking assistance to secure stable housing.
- Documented case notes, treatment plans, and client progress in records systems.
Care Manager
Family Service Network of New York Inc.
Brooklyn, NY
02.2023 - 03.2024
- Reduced preventable ER visits through proactive monitoring of client symptoms.
- Developed care plans to address patient problems and barriers, promoting optimal health outcomes.
- Conducted wellness checks and ensured medication compliance.
- Monitored vital signs and medication use, documenting variances and concerns for timely intervention.
- Coordinated referrals for mental health, primary care, and support programs.
- Completed client assessments and updated service needs in case records.
- Documented case notes, contacts, and follow-up actions in client files.
- Maintained confidentiality while handling sensitive family information and records.
- Ensured that all documentation is completed accurately according to state regulations.
Kitchen Staff
GoPuff
New York, NY
12.2020 - 10.2022
- Prepared pizzas, burgers, wings, fries, shakes, and hot items to meet customer orders efficiently.
- Prepared menu items following kitchen safety and sanitation standards.
- Cleaned kitchen surfaces regularly to maintain a hygienic environment., equipment, and work areas to maintain sanitation standards after service.
- Restocked ingredients in kitchen to ensure availability during meal service, utensils, and supplies during meal periods.
- Created espresso and specialty drinks; completed prep and sanitation tasks.
- Labeled, sorted, and packaged orders for timely delivery and pickup.
- Handled GoPuff order tickets and coordinated timely kitchen workflow.
- Monitored GoPuff inventory and restocked supplies for daily kitchen operations.
Grocery Shopper
Whole Foods
Brooklyn, NY
11.2019 - 05.2020
- Selected grocery items for Amazon and in-store orders at Whole Foods.
- Processed online orders by scanning items and efficiently bagging products for customer pickup.
- Delivered orders to pickup stations and assisted curbside customers.
- Inspected product dates and quality to ensure only fresh items packed for customer orders.
- Categorized orders by temperature requirements for efficient storage.
- Guided customers in locating items and accommodating substitutions and special requests.
- Followed food safety procedures for handling, packing, and storage.
Lead Barista
Maison Kayser
New York, NY
02.2018 - 11.2019
- Trained baristas on espresso preparation and café service standards, improving overall team performance and service quality.
- Operated La Marzocco machines to craft high-quality espresso drinks, ensuring consistency and customer satisfaction.
- Prepared espresso drinks and brewed coffee using Maison Kayser café standards.
- Recommended French pastries and beverage pairings, enhancing customer experience and supporting café sales.
- Operated POS system to process orders, payments, and customer requests.
- Maintained clean espresso machines, counters, and seating areas.
- Followed food safety procedures for drinks, dairy, and bakery items.
Education
Associate of Arts - Criminal Justice
Borough of Manhattan Community College (BMCC)
New York, NY01-2018
New York City College of Technology (City Tech)
Brooklyn, NY01-2016
Diploma -
Multicultural High School
Brooklyn, NY01-2015
Skills
- Case Management
- Care coordination
- Care Planning
- Client advocacy
- Service Coordination
- Regulatory compliance
- Risk Assessment
- Documentation
- Customer Service
- Client Communication
- Problem solving
- Negotiation skills
- Loan underwriting
- Credit analysis
- Data Entry
- Microsoft Office
- Bilingual: English & Spanish
Personal Information
Driving License: TLC Driver's License
Certification
- Nationwide Mortgage Licensing System (NMLS)
- Registration Active | NMLS ID: 2636629
- Mortgage Loan Originator
- TLC Driver's License
- Asbestos Handler License
- CPR Certification
- Barista Certification
Languages
Languages: English (Fluent), Spanish (Fluent)
Timeline
Care Manager
Medix
07.2026 - Current
Case Manager
FSN Brooklyn Family Hotels
03.2024 - 02.2026
Care Manager
Family Service Network of New York Inc.
02.2023 - 03.2024
Kitchen Staff
GoPuff
12.2020 - 10.2022
Grocery Shopper
Whole Foods
11.2019 - 05.2020
Lead Barista
Maison Kayser
02.2018 - 11.2019
Associate of Arts - Criminal Justice
Borough of Manhattan Community College (BMCC)
New York City College of Technology (City Tech)
Diploma -
Multicultural High School