Summary
Overview
Work History
Education
Skills
Timeline
Generic

Genesis Angulo

Miami,FL

Summary

Respectful establishment. Well-versed in balancing personable service with efficiency in high-volume bar and restaurant environments. Aiming to 9 years of service industry experience to a role. Personable Cocktail Server adept in performing efficiently in dynamic environments. Accustomed to serving diverse groups of patrons in high-volume ba environments. Seeking an opportunity to apply bartending expertise and excellent standards of service. Responsible server with 9 years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Personable Cocktail Server adept in performing efficiently in dynamic environments. Accustomed to serving diverse groups of patrons in high-volume bar environments. Seeking an opportunity to apply bartending expertise and excellent standards of service.

Overview

11
11
years of professional experience

Work History

Cocktail Server

E11EVEN Miami
Miami, FL
05.2017 - 12.2023
  • Checked identification prior to serving.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Prepared checks, itemizing total meal costs and taxes.
  • Performed opening, closing duties such as setting up, breaking down the bar area.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Assessed patrons' needs to always provide proactive service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Trained new employees to perform duties.
  • Communicated with patrons to offer friendly service and
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Mainstage Bartender

Rolling Loud
Miami, Fl
05.2017 - 05.2017
  • Set up bar and restock everything for the day
  • Helped count registers
  • Checked id's
  • Company called Martini Bar that's in charge of hiring for events like ulta, rolling loud.

Tour Guide

Elite VIP Tours
Orlando, Fl
03.2016 - 04.2017
  • Plan entire day at theme park of one's choice
  • Be very specific to each families needs
  • Call in advance the day before to get to know the client and info, when, and what we'll be doing
  • Get families that request to have them tour again with me
  • Get on rides with the kids if needed
  • Take care of filling out invoice and taking payment at end of tour
  • Take office shifts to help with the planning of the guest trip
  • File paperwork and organize client information
  • Make reservations
  • Travel to California for Tours out in Disneyland
  • Always being disposable to client if needed and checking emails
  • Was in charge of my own clock in time and sending of hours
  • Go in the park in advance to set it up clients specific needs while making sure I was always on time
  • Got glowing reviews that company used to promote on website and social media.

Server/ Model & Promo Girl

Hooters
Orlando, Fl
01.2015 - 04.2016
  • Maintained a clean section while keeping customers happy
  • Would be placed as lead to direct girls what closing activities needed to be done
  • Had open availability and always came on time
  • Multiple regulars that kept steady business flowing
  • Did multiple promo events from charities to golf events etc
  • Always maintained high sales for calendar and merchandise
  • Promoted Bartender but unfortunately left to other opportunities before then.

Bartender

Hyatt Residence Club
Bonita Springs, Fl
02.2014 - 01.2015
  • Opening and closing procedures
  • Restocked bar by changing kegs and replacing bottles
  • Took care of bar inventory
  • Organized and worked banquets
  • Accurate cash handling
  • Thoroughly checked for passports and identification
  • When needed helped in other departments of resort.

Server/ Model & Promo Girl

Hooters
Naples, Florida
06.2013 - 02.2014
  • Maintained a clean section while keeping customers happy
  • Would be placed as lead to direct girls what closing activities needed to be done
  • Had open availability and always came on time
  • Multiple regulars that kept steady business flowing
  • Did multiple promo events from charities to golf events etc
  • Always maintained high sales for calendar and merchandise.

Cash Lead

Michael Kors
Orlando, Fl
08.2012 - 05.2013
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
  • Placed special merchandise orders for customers all over the country
  • Shared product knowledge with customers while making personal recommendations
  • Verified that all merchandise standards were maintained on a daily basis
  • Determined merchandise price schedules and discount rates
  • Do tender pick ups when registers are holding too much cash
  • Supervise other cashiers.

Education

Skills

  • Bilingual in English and Spanish
  • Exceptional multi-tasking & time management skills
  • Understands a customer's wants through listening, empathizing, and relating
  • Strong communication skills & works well independently or among a team
  • Analytical & resolution-oriented
  • Client-focused
  • Training and development
  • Reports generation and analysis
  • Financial records and processing

Timeline

Mainstage Bartender

Rolling Loud
05.2017 - 05.2017

Cocktail Server

E11EVEN Miami
05.2017 - 12.2023

Tour Guide

Elite VIP Tours
03.2016 - 04.2017

Server/ Model & Promo Girl

Hooters
01.2015 - 04.2016

Bartender

Hyatt Residence Club
02.2014 - 01.2015

Server/ Model & Promo Girl

Hooters
06.2013 - 02.2014

Cash Lead

Michael Kors
08.2012 - 05.2013

Genesis Angulo