Summary
Overview
Work History
Education
Skills
Timeline
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Nathalia Bastidas

4399 Carambola Cir N Coconut Creek,FL

Summary

I am a highly skilled costumer service representative with experience managing cash transactions and maintaining accurate records in fast-paced environment. Utilizes strong attention to detail and customer service skills to ensure smooth and secure operations. I possess exceptional communication and interpersonal skills. Ready to use and develop strategic thinking and teamwork skills.

Overview

9
9
years of professional experience

Work History

Cocktail Server

Seminole Classic Casino
06.2021 - Current


  • Continuously strive to enhance guest experiences and maintain a positive atmosphere in the establishment
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.


Plum Lounge Server

Seminole Hard Rock Hotel & Casino
01.2019 - 12.2021
  • Explained daily special menu offerings to guests, ensuring they were knowledgeable about their dining options
  • Resolved customer complaints diplomatically to maintain overall satisfaction levels within the establishment.
  • Demonstrated adept multitasking skills in the fast-paced restaurant environment.
  • Collaborated with kitchen staff to ensure timely delivery of food orders for optimal guest experience.

Cocktail Server

Coconut Creek Casino
12.2015 - 01.2018
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Resolved customer complaints with empathy and professionalism, turning potential negative experiences into positive ones.

Education

Associate in Arts -

Broward College
Coconut Creek, FL
01.2026

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Coral Glades High School
Coral Springs, FL
06.2010

Skills

  • Bilingual (English, Spanish)
  • Speed and efficiency
  • Patience and empathy
  • Strong communication skills
  • Outstanding written and verbal communication
  • Cash handling
  • Customer service
  • Team player attitude

Timeline

Cocktail Server

Seminole Classic Casino
06.2021 - Current

Plum Lounge Server

Seminole Hard Rock Hotel & Casino
01.2019 - 12.2021

Cocktail Server

Coconut Creek Casino
12.2015 - 01.2018

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Coral Glades High School

Associate in Arts -

Broward College

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Nathalia Bastidas