Genesis Ayala
Chicago,IL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Eyes On The Future
08.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
Customer Service Representative
Fiesta Auto Insurance & Tax Service
03.2021 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Cashier
Morse Fresh Market
07.2017 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Education
Certified Medical Assistant -
National Institute Medical Assistant Advancement
Denver, CO10.2023
High School Diploma -
Truman Middle College High School
Chicago, IL02.2021
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Greeting and Seating Clients
- Customer and client relations
Accomplishments
- Completed 292 clinical externship hours at Tapestry 360 Health
- Recognized for outstanding dedication to patient care.
Certification
- CMA - Certified Medical Assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Eyes On The Future
08.2021 - Current
Customer Service Representative
Fiesta Auto Insurance & Tax Service
03.2021 - 08.2021
Cashier
Morse Fresh Market
07.2017 - 02.2021
Certified Medical Assistant -
National Institute Medical Assistant Advancement
High School Diploma -
Truman Middle College High School
- CMA - Certified Medical Assistant
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