Summary
Overview
Work History
Education
Skills
Timeline
Generic

Genesis Brooks

Not Hispanic or Latino,GA

Summary

Adept at fostering customer satisfaction, my tenure at Burlington Coat Factory Warehouse honed my skills in customer service and complaint resolution. Demonstrating reliability and exceptional cash handling abilities, I contributed to a positive shopping environment, ensuring efficient transactions and fostering repeat business. My proactive approach and ability to maintain composure under pressure are my standout attributes.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

Burlington Coat Factory Warehouse
02.2024 - 11.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Cashier

Waffle House
06.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Team Member

Dairy Queen
01.2022 - 06.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.

Education

High School Diploma -

North Clayton High School
College Park GA
05-2023

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Customer complaint resolution
  • Guest services

Timeline

Customer Service Cashier

Burlington Coat Factory Warehouse
02.2024 - 11.2024

Cashier

Waffle House
06.2022 - 01.2023

Team Member

Dairy Queen
01.2022 - 06.2022

High School Diploma -

North Clayton High School

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Genesis Brooks