Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Genesis Coggs

Kansas City

Summary

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Service Representative

University of Kansas Health System
Kansas City, KS
05.2025 - Current

Patient Service Representative with experience supporting high-volume healthcare settings through efficient front-desk operations, patient scheduling, insurance verification, and excellent customer service. Skilled in maintaining compliance with HIPAA regulations, and delivering patient-centered service aligned with UK Health System values.

Patient Care Technician

AdventHealth
Merriam. KS
08.2023 - 05.2025

Float Pool PCT with experience supporting multiple units and adapting quickly to different patient populations and workflows. Resolute, flexible, and skilled in providing consistent patient care across fast-paced hospital environment.

CNA Student

Homestead of Overland Park
Overland Park, Ks
05.2022 - 07.2023

Reliable and compassionate CNA student with direct clinical training providing basic patient care, monitoring vitals, and assisting with daily living activities. Dedicated to delivering safe, respectful, and patient-centered care.

Administrative Assistant

Magic Kitchen
Lenexa, KS
06.2020 - 05.2022

I provided essential support to the management team by managing a variety of administrative tasks, including scheduling meetings, managing correspondence, and maintain accurate records. I processed customer orders, coordinated shipment, and resolved inquiries to ensure smooth business operations. Additionally, I assisted in maintaining the companies’ databases, prepared reports, and supported various departments with clerical tasks to enhance overall efficiency.

Education

Certificate - Nursing Assistant

Kansas College of Nursing
Lenexa, KS

High School Diploma -

Shawnee Mission West High School
Overland Park, KS

Skills

  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling
  • Conflict resolution
  • Proficient in Epic
  • Team collaboration
  • Attention to detail
  • Verbal and written communication
  • Vital signs monitoring
  • Compassion and empathy
  • Multitasking
  • Direct patient care

Certification

  • Basic Life Support - KCON, Lenexa KS
  • CNA Certification - KCON, Lenexa KS

Timeline

Patient Service Representative

University of Kansas Health System
05.2025 - Current

Patient Care Technician

AdventHealth
08.2023 - 05.2025

CNA Student

Homestead of Overland Park
05.2022 - 07.2023

Administrative Assistant

Magic Kitchen
06.2020 - 05.2022

Certificate - Nursing Assistant

Kansas College of Nursing

High School Diploma -

Shawnee Mission West High School