Genesis Cuellar Gomez
medical assistant
South San Francisco,CA
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
Work History
Hostess
Limon Peruvian Restaurant
San Francisco, CA
01.2018 - 03.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Education
Medical Assistant - Medical Assisting
Carrington College
San Leandro, CA04.2021
High School Diploma -
Thurgood Marshall Academy High School
San Francisco, CA06.2018
Skills
- Front- and Back-Of-House Coordination
- Bill Computation
- Multi-Line Telephone Systems
- Covid Symptom Screening
- Dining Crew Workflow Optimization
- Team Player
- Time Management
- Reservation Management
- Room Preparation
- Billing and Payment Processing
- Cash Register Operations
- Phone Inquiries
- Good Communication Skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Hostess
Limon Peruvian Restaurant
01.2018 - 03.2021
Medical Assistant - Medical Assisting
Carrington College
High School Diploma -
Thurgood Marshall Academy High School
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