Summary
Overview
Work History
Education
Skills
Affiliations
Community Service
YOUTH DEVELOPMENT
ATHLETICS
Timeline
Generic

Genesis De La Cruz

The Bronx,NY

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience

Work History

Merchandise Associate

Disney College Program
08.2024 - 08.2025
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Coffee Shop Attendant

Mason Hall, SUNY Fredonia
08.2021 - 05.2024
  • Developed rapport with regular customers, fostering loyalty and repeat business.
  • Prepared high-quality beverages, adhering to established recipes and presentation standards.
  • Managed cash register transactions accurately, ensuring proper handling of payments and change.
  • Maintained cleanliness of work areas, adhering to health code requirements for sanitation.

Receptionist

Phoenix Tax Group
01.2020 - 05.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered central telephone system and directed calls accordingly.
  • Improved document organization by efficiently managing electronic and paper filing systems.
  • Imputed clients information onto the computer system

Education

Bachelor of Fine Arts - Theatre Arts, Criminal Justice

State University of New York At Fredonia
Fredonia, NY
05.2024

Skills

  • Retail experience
  • Cash management
  • File organization
  • Multi-line phone operation
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Affiliations

  • Sister’s Circle
  • Brother 2 Brother
  • Black Student Union

Community Service

Prize-based Ticket Sales, Softball Travel Fundraiser, 2023, 2024, Dog Walker Volunteer, Lakeshore Humane, Raking the leaves off the lawns of the neighborhood, Hosting kids night out

YOUTH DEVELOPMENT

  • Middle-High School Softball Clinic Mentor, SUNY Fredonia, August 2022 - May 2024
  • Taught the fundamentals of college softball such as hitting and fielding drills
  • Demonstrated game-day situations
  • Provided a safe physical environment
  • Daycare Assistant, Summer Youth Engagement Program (SYEP), Bronx, NY, July-August 2022
  • Supervised and monitored the safety of children
  • Prepared and organized lunch for the children
  • Created activities that were safe and fun for the kids
  • Maintained a hygienic, safe environment

ATHLETICS

  • DIII Collegiate Softball Player, SUNY Fredonia Athletics, August 2022 - May 2024
  • Learned and applied safety rules and procedures
  • Attended and played in practices and games
  • Participated in team bonding activities
  • Played a part in helping with community service ( “Time With the Children”)
  • Opened myself to create a safe space for others
  • Community Softball Player, Los Bravos Community League, Bronx, NY, September 2020 - May 2024
  • Took on the role as captain of the softball team for four years
  • Applied leadership skills by taking responsibility for team duties and needs
  • Listened and considered the worthiness of my teammate's ideas to create a safe spa

Timeline

Merchandise Associate

Disney College Program
08.2024 - 08.2025

Coffee Shop Attendant

Mason Hall, SUNY Fredonia
08.2021 - 05.2024

Receptionist

Phoenix Tax Group
01.2020 - 05.2020

Bachelor of Fine Arts - Theatre Arts, Criminal Justice

State University of New York At Fredonia

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