Genesis De Leon
Dallas,TX
Summary
Recent marketing graduate from the University of North Texas. My experience as a student challenged my abilities to resolve complex problems and create analytical research presentations. In addition, I have gained career experiences in retail for over five years. I am eager to join a team and provide exceptional growth in my skills professionally. I am currently seeking an entry level position as a customer service representative to gain management skills, customer support expertise, and an opportunity to further my career advancement.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
La La Land Kind Cafe
Dallas, TX
10.2022 - Current
- Maintain high customer standards through communication, customized beverages, food preparation, and customer service.
- Preparation of beverages in a fast-paced environment, focusing on proficiency and accuracy.
- Work alongside a team to maintain store efficiency, cleanliness, and positive customer experiences.
- Ability to memorize new recipes to prep for every new season.
Sales Associate
ZARA
07.2021 - 10.2022
- Customer expertise in fast fashion; professionally determine my customers' interests through communication and guidance.
- Plan floor displays; signage, mannequins, and bundling.
- Focus on store recovery every shift and meet closing and opening retail checklists.
- Expertise in product knowledge and store promotions.
- Multi-tasking: customer service, online sales, floor organization, cash handling at the register, and product distribution.
Shoe Dept. Coordinator
Marshalls
03.2019 - 07.2021
- Manage the Shoe department operations.
- Motivate a team of four to meet store sales goals every season, focusing on our peak season to accomplish our highest sales for the quarter.
- Discuss sales reports with the store manager.
- Plan my floor organization every new season. Execute plans and focus on customer retention.
- Maintained the top percentage in store credit card sales every year.
Education
BA - Marketing
The University of North Texas
Skills
- Team Leadership
- Customer Support
- Time Management
- Organization Skills
- Employee Training
- Visual Merchandising
Timeline
Customer Service Associate
La La Land Kind Cafe
10.2022 - Current
Sales Associate
ZARA
07.2021 - 10.2022
Shoe Dept. Coordinator
Marshalls
03.2019 - 07.2021
BA - Marketing
The University of North Texas
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