Genesis De Los Santos
Anderson,SC
Summary
Bank Teller at Wells Fargo, Shift Manager at CVS Pharmacy, and Sales Manager at FOOTLOCKER INC, brings over 6 years of robust experience in customer service, financial transactions, and sales leadership. Proven track record in enhancing customer satisfaction, streamlining operations, and driving sales growth. Excels in team leadership, problem-solving, and leveraging technology to improve efficiency and achieve goals.
Overview
6
6
years of professional experience
Work History
Shift Manager Trainee
CVS Pharmacy
07.2023 - Current
- Kept employees operating productively and working on task to meet business and customer needs
- Verified prescription information prior to entry in pharmacy computer system
- Implemented and enforced safety policies and procedures, confirming compliance with regulations
- Cycle counts to maintain accurate inventory levels.
Bank Teller
Wells Fargo
01.2023 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due
- Processed applications for new accounts
Customer Service Representative /Remote
J&A Trucking LLC
06.2020 - 12.2022
- Excellent communication skills, both verbal and written
- Answered customer telephone calls promptly to avoid on-hold wait times
- Provided product and service recommendations to guide customers on products to meet varying needs
- Handled billing and payment issues following guidelines, resolving disputes properly.
Sales Manager
FOOTLOCKER INC
06.2018 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Engaged with customers to build rapport and loyalty
- Solved customer challenges by offering relevant products and services
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
High School Diploma -
T L Hanna High School
06.2019
Skills
- Phone Inquiries
- Asset Management
- Teller Transactions
- Customer Relationship Development
- Money Handling
- Assisting Pharmacist
- Sales Expertise
- Computer Proficiency
- Auto Delivery
City
SC
Street
Anderson
Zip
29621
Timeline
Shift Manager Trainee
CVS Pharmacy
07.2023 - Current
Bank Teller
Wells Fargo
01.2023 - Current
Customer Service Representative /Remote
J&A Trucking LLC
06.2020 - 12.2022
Sales Manager
FOOTLOCKER INC
06.2018 - 04.2022
High School Diploma -
T L Hanna High School