Genesis Diaz
Davenport,FL
Overview
9
9
years of professional experience
Work History
Consumer Access Specialist
AdventHealth
Davenport, FL
11.2024 - Current
- Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience.
- Provide timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs.
- Ensure consistent monitoring of interdepartmental tracking tools to proactively identify patients that require registration to be completed.
- Register patients for all services (i.e. emergency room, outpatient, inpatient, observation, same day surgery, outpatient in a bed, etc.) and achieves the department specific goal for accuracy.
- Responsible for registering patients by obtaining critical demographic elements from patients (e.g., name, date of birth, etc.)
Scheduling Coordinator
Davenport Radiology
Davenport, FL
01.2024 - 07.2024
- -Schedule patients appointments for multiple locations
- -Answer multiple phone lines
- -Confirm appointments
- -Ensure patients information accuracy
- -Verify medication prescriptions
- -Maintained HIPAA compliance
Office Assistant
New York Sports & Joints
New York
09.2020 - 10.2023
- -Register new patients into our EMR system
- -Schedule/confirm patients appointments and follow-ups
- -Ensure patients receive all required documents and information before the end of visit
- -Prepared rooms with required equipment for a smooth visit
- -Answer multiple phone lines
- -Maintained an accurate schedule for 4 Doctors and their PA’s
- -Developed and implemented efficient office procedures to improve workflow and productivity
Office Assistant
AAAMG Leasing Co
New York
04.2016 - 09.2020
- -Check-in all patients
- -Communicated with vendors to place and receive orders effectively
- -Registered patients into the EMR system with accuracy
- -Answered multiple phone lines and directed each call to the appropriate department
- -Coordinated and maintained an effective route schedule for 4 delivery drivers
Education
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Kingsborough Community College
New York07.2011
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Satellite Academy
Queens, NY01.2010
Skills
- Problem-solving
- Self-starter
- Fast-paced
- Clear communication
- Time Management
- Attention to detail
- Computer Literacy
- Customer Service
- Data entry
- Ability to follow HIPAA laws
- Fluent in English and Spanish
Timeline
Consumer Access Specialist
AdventHealth
11.2024 - Current
Scheduling Coordinator
Davenport Radiology
01.2024 - 07.2024
Office Assistant
New York Sports & Joints
09.2020 - 10.2023
Office Assistant
AAAMG Leasing Co
04.2016 - 09.2020
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Kingsborough Community College
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Satellite Academy