Alexandra Saint-Ulysse
Orlando
Summary
Experienced with patient registration, insurance verification, and managing patient inquiries. Uses effective communication to ensure seamless patient interactions and adherence to healthcare protocols. Track record of enhancing patient satisfaction through efficient and compassionate service.
Overview
9
9
years of professional experience
Work History
Consumer Access Specialist
AdventHealth
Orlando, FL
09.2022 - Current
- Facilitated patient access through efficient appointment scheduling and registration processes.
- Enhanced data accuracy by verifying patient information and insurance eligibility.
- Streamlined communication between departments to improve patient flow and service delivery.
- Implemented process improvements that reduced wait times for patient services.
Patient Access Specialist
AdventHealth MedicalGroup
Orlando, FL
07.2021 - 09.2022
- Coordinated patient scheduling and registration processes to enhance efficiency and ensure seamless patient experiences.
- Managed insurance verification procedures, streamlining processes for improved accuracy in patient data.
- Facilitated communication between patients and healthcare providers, ensuring timely resolution of inquiries and concerns.
- Trained new staff on policies and procedures to maintain high standards of patient access services.
Ride Operator
Universal Studios Orlando
Orlando, FL
02.2019 - 06.2021
- Operated and monitored ride equipment to ensure guest safety and enjoyment.
- Conducted pre-ride inspections to maintain operational readiness and compliance with safety standards.
- Managed guest flow and provided exceptional customer service throughout each ride experience.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
Church Secretary
Christ Sanctified Church
Orlando, FL
01.2017 - 07.2019
- Analyzed departmental documents for appropriate distribution and filing.
- Prepared meeting minutes and editing proposals, project punch list, transmittal and memorandums for organizational support.
- Coordinated office inventory by restocking supplies and placing purchase orders.
- Helped distribute employee notices and mail around the office.
- Answering calls
Education
Associate of Arts - general education
Valencia College
Orlando, FL01-2019
High School Diploma - undefined
Maynard Evans High School
Orlando, FL01-2015
Skills
- Customer service
- Critical thinking
- Problem-solving
- Fluent bilingualism
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Consumer Access Specialist
AdventHealth
09.2022 - Current
Patient Access Specialist
AdventHealth MedicalGroup
07.2021 - 09.2022
Ride Operator
Universal Studios Orlando
02.2019 - 06.2021
Church Secretary
Christ Sanctified Church
01.2017 - 07.2019
High School Diploma - undefined
Maynard Evans High School
Associate of Arts - general education
Valencia College