GENESIS DURAN
Valley Stream
Summary
Reliable and versatile with experience across the education, dental, food service, and retail industries. Committed to completing tasks efficiently and effectively, with a strong background in customer service, tutoring, management, and working with children. Highly organized, detail-oriented, and eager to learn and grow in new roles and industries.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Preminger Pediatric Dentistry
03.2022 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Scheduled, coordinated and confirmed appointments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Coordinated patient check-in and check-out
- Oversaw daily cash handling activities, ensuring accurate processing of payments and billing inquiries.
- Provided assistance to patients with special needs.
Assistant Store Manager
Finish Line
02.2021 - 02.2022
- Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interview, hire, and train staff associates to comply with company policies and procedures
- Coach sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assess sales reports to identify and enhance sales performance and capitalize on emerging trends.
- Manage inventory control, loss prevention and visual merchandising processes.
FLM Supervisor
Finish Line
05.2019 - 10.2020
- Assist managers in all aspects of daily shift management
- Perform customer relations, procedural tasks, paper work, and visual merchandising
- Maintain both individual and shift sales
- Sustain company standards regarding store sales/performance metrics
- Effectively communicate with customers and supervise staff
Tutor and Grader
Kumon Learning Center
06.2015 - 08.2018
- Provide private instruction to children ages 3-12 to improve academic performance
- Collaborate with students to complete assignments, identify lagging skills and correct weaknesses
- Grade academic assignments in areas of math and reading.
Cashier and Cook
Magic Bagels, Valley Stream
08.2017 - 04.2018
- Make and serve bagels and beverages
- Cashier
- Attend to customers' needs
- Open and Close Store.
Education
Bachelor of Arts - Psychology
CUNY Baruch College
New York, NY12-2024
Advanced Regents Diploma - undefined
Valley Stream Central High School
06.2018
Skills
- Punctual
- Adaptability
- Multitasking
- Friendly
- Cash Handling
- Staff Management
- Bilingual- English/Spanish
Timeline
Front Desk Receptionist
Preminger Pediatric Dentistry
03.2022 - Current
Assistant Store Manager
Finish Line
02.2021 - 02.2022
FLM Supervisor
Finish Line
05.2019 - 10.2020
Cashier and Cook
Magic Bagels, Valley Stream
08.2017 - 04.2018
Tutor and Grader
Kumon Learning Center
06.2015 - 08.2018
Advanced Regents Diploma - undefined
Valley Stream Central High School
Bachelor of Arts - Psychology
CUNY Baruch College
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