Genesis Duran
Ruskin,USA
Summary
Supervisor with overall 12 years of experience driving team success and maximizing revenue. Employing a positive attitude and energetic approach to inspire team members and achieve common goals.
Overview
15
15
years of professional experience
Work History
Sales supervisor
Spectrum
Riverview
01.2022 - Current
- Implemented and enforced advanced quality control measures to guarantee product consistency.
- Optimized production workflows to enhance resource utilization and eliminate operational bottlenecks.
- Developed and executed comprehensive training programs for new production staff, ensuring competency and compliance with safety standards.
- Orchestrated collaboration among production, procurement, and logistics teams to enhance inventory management and ensure timely delivery schedules.
- Championed implementation of cutting-edge technologies and methodologies to drive productivity improvements and cost reductions.
- Resolved complex production challenges by employing analytical problem-solving techniques and fostering collaborative strategies.
- Directed and mentored teams of production specialists, overseeing up to 90 agents to foster a culture of safety, quality, and professional growth.
- Streamlined hiring process by conducting interviews and selecting candidates that align with team culture.
- Implemented preventative maintenance schedules to optimize equipment longevity.
- Established and enforced enhanced safety protocols and compliance measures to mitigate workplace incidents.
- Executed lean manufacturing principles to enhance operational efficiency.
- Oversaw payroll data management by accurately calculating, collecting, and entering employee information.
- Orchestrated team meetings to evaluate new promotions, company policies, and performance assessments.
Call Center Supervisor
Medisys Call Center for Flushing and Jamaica Hospital
Melville, NY
05.2016 - 11.2021
- Oversaw call center operations to ensure efficient service delivery and compliance with performance metrics.
- Enhanced customer satisfaction scores through strategic implementation of targeted initiatives.
- Addressed escalated customer issues through strategic problem-solving and customized solutions.
- Analyzed call center performance metrics and executed data-driven enhancements to optimize operational efficiency.
- Spearheaded implementation of advanced call center technologies to boost team productivity and elevate service quality.
- Formulated and implemented strategies to elevate team performance and cultivate a collaborative, results-driven work environment.
- Established and enforced quality standards through comprehensive monitoring and training initiatives.
- Cultivated high employee engagement by implementing motivational initiatives and facilitating professional development opportunities.
- Guided and developed new call center staff, equipping them with essential knowledge and skills for success.
Production Supervisor
Hi Tech Pharmaceutical
Amityville, NY
03.2011 - 05.2016
- Established and executed enhanced quality control measures to ensure product consistency.
- Enhanced production workflows to maximize resource utilization and eliminate operational bottlenecks.
- Designed and implemented comprehensive training programs for new production staff to enhance competency and ensure adherence to safety standards.
- Facilitated collaboration between production procurement and logistics teams to ensure optimal inventory management and timely delivery schedules.
- Spearheaded adoption of innovative technologies and methodologies to enhance productivity and reduce costs.
- Addressed complex production challenges through analytical problem-solving and collaborative strategies, ensuring seamless operations.
- Led and mentored a team of production specialists, cultivating a positive work environment centered on safety, quality, and professional development.
- Established preventative maintenance schedules to enhance equipment longevity and reduce operational interruptions.
- Implemented enhanced safety protocols and compliance measures to reduce workplace incidents.
- Implemented lean manufacturing principles to optimize operational efficiency.
Education
Associates Of Applied Science - undefined
Sanford Brown
01.2016
Skills
- Customer service
- Sales presentations
- Effective selling techniques
- Sales strategy development
- Management support
- Motivational skills
- Sales team assistance
- Sales training
- Sales coaching
- Sales team oversight
- Delivering reviews
- Shrinkage control
- Multitasking
LANGUAGES
Bilingual – Speaks Spanish fluently
Timeline
Sales supervisor
Spectrum
01.2022 - Current
Call Center Supervisor
Medisys Call Center for Flushing and Jamaica Hospital
05.2016 - 11.2021
Production Supervisor
Hi Tech Pharmaceutical
03.2011 - 05.2016
Associates Of Applied Science - undefined
Sanford Brown