Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Genesis Espinal

Houston,TX

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

12
12
years of professional experience

Work History

Server

Novedades Honduras
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels.

Pharmaceutical Delivery Manager

Script Delivery
12.2022 - 06.2024
  • Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
  • Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
  • Enhanced team performance by providing regular feedback, coaching, and training opportunities.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.

Floral Department Manager

Vons
04.2013 - 11.2022
  • Conducted regular performance evaluations for staff members, offering constructive feedback and setting attainable goals for professional growth.
  • Maintained a clean, well-organized workspace that facilitated efficient operations and contributed to an inviting atmosphere for customers.
  • Delivered exceptional customer service by handling inquiries promptly while effectively addressing concerns or complaints when necessary.
  • Boosted employee morale by fostering a positive work environment with open communication channels between management and staff.
  • Ensured visual consistency across all displays within the department by adhering to company branding standards.
  • Increased sales revenue by implementing effective merchandising techniques and seasonal promotions within the floral department.
  • Managed inventory levels, ensuring optimal stock availability while minimizing waste through efficient ordering and rotation practices.
  • Developed strong relationships with vendors and negotiated favorable terms, resulting in better prices and improved product quality for customers.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.

Education

High School Diploma -

Lincoln High School
Los Angeles, CA
06-2013

Skills

  • Exceptional customer service
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Sales expertise
  • Bill computation
  • POS operation
  • Multitasking
  • Time management abilities
  • Strong PC skills required (Excel, Access, PowerPoint, Word) - ability to learn new tools

Languages

Spanish
Full Professional

Timeline

Server

Novedades Honduras
06.2024 - Current

Pharmaceutical Delivery Manager

Script Delivery
12.2022 - 06.2024

Floral Department Manager

Vons
04.2013 - 11.2022

High School Diploma -

Lincoln High School

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Genesis Espinal