GENESIS FELICIANO
Pensacola,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Combines strong leadership skills with an Associate Degree in Physics to solve complex logistical and operational challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
The Flora-Bama Ole River Grill
Perdido Key, FL
02.2022 - 09.2025
- Managed high-volume bar operations, verified age compliance, and maintained expert menu knowledge.
- Processed cash and electronic payments accurately while managing and auditing liquor inventory.
Lead Bartender & Server
Bar-Celona
Pace, FL
10.2025 - 05.2026
- Joined as a founding team member to successfully launch and scale a brand-new hospitality concept.
- Contributed strategic ideas that improved service speed, layout efficiency, and overall guest satisfaction.
- Boosted repeat business by building authentic guest relationships and delivering high-energy service.
- Invented profitable signature drinks that optimized existing inventory and reduced liquor waste.
- Trained front-of-house staff on flavor profiles, ingredient pairing, and upselling techniques.
- Conceptualized and executed visual themes, decorations, and floor layouts for special events.
- Coordinated event logistics under tight deadlines while maintaining high standard server duties.
Bartender
Oasis Cabaret
Clearwater, FL
10.2020 - 01.2022
- Provided high-quality mixology and guest services in a fast-paced environment.
- Handled age verification, point-of-sale (POS) processing, and nightly cleaning protocols.
Front of House Specialist
The Whiskey
Pinellas Park, FL
10.2019 - 06.2021
- Managed cash registers, verified customer identification, and conducted data entry for operations.
- Handled employee shift verification and adjusted front-of-house staffing levels based on daily traffic.
Executive Assistant
Babcock Health
Tampa, FL
06.2019 - 10.2019
- Managed personal and professional scheduling, data entry, and phone communications for the executive.
- Facilitated revenue collection by distributing crucial payment links to corporate clients.
RSC1 Dispatcher
Charter Spectrum
Clearwater, FL
08.2018 - 02.2019
- Coordinated technician scheduling, executed account coding, and resolved escalated customer issues.
Electronics Representative
Target
Pensacola, FL
08.2017 - 03.2018
- Consistently achieved hourly department sales goals while securing high-value electronics inventory.
Management in Training (Software)
Fry's Electronics
Duluth, GA
11.2016 - 02.2017
- Promoted rapidly from Sales Representative to Manager in Training based on performance and leadership.
- Delegated daily workflows, managed incoming inventory logistics, and drove software upsells.
Management in Training
Pizza Hut
Lawrenceville, GA
12.2015 - 02.2017
- Executed managerial closing duties, including cash drawer audits and daily bank deposits.
- Resolved guest complaints to ensure high satisfaction and assisted team members during peak hours.
Education
Associate of Arts - Physics
Pensacola State College
Pensacola, FL05.2025
Skills
- Customer service
- Complex Problem-solving
- Highly reliable
- Attention to detail
- Multitasking and organization
- Fundamental accounting
Certification
- ServSafe Alcohol Certificate – Issued 2026-05
- ServSafe Foodhandler Training Certificate – Issued 2026-05
Timeline
Lead Bartender & Server
Bar-Celona
10.2025 - 05.2026
Bartender
The Flora-Bama Ole River Grill
02.2022 - 09.2025
Bartender
Oasis Cabaret
10.2020 - 01.2022
Front of House Specialist
The Whiskey
10.2019 - 06.2021
Executive Assistant
Babcock Health
06.2019 - 10.2019
RSC1 Dispatcher
Charter Spectrum
08.2018 - 02.2019
Electronics Representative
Target
08.2017 - 03.2018
Management in Training (Software)
Fry's Electronics
11.2016 - 02.2017
Management in Training
Pizza Hut
12.2015 - 02.2017
Associate of Arts - Physics
Pensacola State College