GENESIS FERRERA
Bronx,NY
Summary
Retail Manager with 5+ years in sales, compliance, and team leadership, seeking to leverage client relationship skills as a banker.
Overview
6
6
years of professional experience
Work History
Sales Lead Manager
American Eagle Outfitters, Inc
Bronx, NY
10.2022 - Current
- Handled daily cash transactions and balanced registers with accuracy in a fast paced environment.
- Assisted customers with returns, refunds and resolving transaction issues.
- Analyzed customer preferences and recommended products to optimize sales and elevate customer experience.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales Associate
The Children's Place
Bronx, NY
06.2020 - 10.2022
- Processed high-volume cash,credit, and debit transactions with strong attention to accuracy
- Balanced cash drawer at end of shift and resolved decrepancies.
- Addressed customer concerns professionally, including refunds and disputes.
- Maintained compliance with store policies and security procedures
- Supported store operations through stocking, organization, and teamwork.
Education
HSE -
CUNY Hostos Community College
Bronx, NY05.2026
Skills
- Cash Handing & Reconciliation
- Attention to Detail & Accuracy
- Transaction Processing
- Sales and Cross-selling
- Customer Service & Relationship Building
- Time Management
- Conflict resolution
- Spanish speaking
Timeline
Sales Lead Manager
American Eagle Outfitters, Inc
10.2022 - Current
Sales Associate
The Children's Place
06.2020 - 10.2022
HSE -
CUNY Hostos Community College