Melissa Gonzalez
Highland,CA
Summary
Sales professional with focus on driving results and achieving sales targets. Background in managing sales teams and implementing effective sales strategies. Known for strong collaboration skills and adaptability, excelling in dynamic environments. Proficient in customer relationship management and team leadership.
Overview
11
11
years of professional experience
Work History
Sales Lead Manager
The Children's Place
San Bernardino, CA
10.2024 - Current
- Led team to achieve sales targets through effective coaching and performance management.
- Developed and implemented training programs to enhance staff product knowledge and customer engagement skills.
- Analyzed sales data to identify trends, optimize inventory levels, and improve merchandising strategies.
- Collaborated with marketing team to create promotional campaigns that increased foot traffic and brand awareness.
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
General Manager
Burger King
Lakewood, CO
11.2021 - 04.2023
- Hiring, training, and evaluating staff, and setting expectations and providing feedback
- Quickly and efficiently relaying information to teams, establishing expectations, and addressing performance concerns
- Understanding how to manage costs, maximize profits, and develop strategies for growth
- Ensuring the kitchen is stocked with necessary ingredients
- Communicating and following up with guests to obtain feedback and identify opportunities for improvement
- Organizing and supervising shifts
- Payroll
- Creating schedules
Assistant Manager
Famous Footwear
Hesperia, CA
02.2021 - 10.2021
- Assist the store manager, performing all job as tasks as assigned.
- Direct sales floor activities, ensuring excellence in customer service and resolving store level problems.
- Establish sales goals, manage budgets, devise sales forecasts, and consistently maximize sales and profits.
- Manage merchandise selection, window displays, and stocking, working directly with vendors.
- Oversee personnel management, hiring, training, mentoring/coaching, and evaluating.
Assistant Manager
Tilly's Retail Clothing Store
Westminster, CO
10.2020 - 02.2021
- Assist the store manager, performing all job tasks as assigned.
- Keep the store clean and organized Ensuring that standards are consistent.
- Strong leadership, communication skills, driving sales, training and developing skills.
- Strong organization skills, ability to follow projects/tasks to completion.
Key Holder/Assistant Manager
Gap Inc.
Park Meadows Mall-Littleton, CO
08.2017 - 10.2020
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Educated customers on promotions to enhance sales.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Counted cash in register drawer at beginning and end of shift.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Updated pricing and signage to complete product displays and educate customers.
Shift Leader
Location Wok-A-Holic
Littleton, CO
02.2015 - 08.2017
- Provided exceptional customer service by developing detailed plans for each project from start to finish.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved escalated customer disputes with special actions such as discounts.
Education
GED -
San Bernardino Adult School
San Bernardino, CASkills
- Assistant Manager Experience
- Project Planning
- Shift Management
- Pricing
- Cash Handling
- Project Management
- Store Management Experience
- Retail Management
- Sales Management
- Direct Sales
- Merchandising
- Recruiting
- Spanish
- Expert
- Customer service
- Communication skills
- Commercial awareness
- Working under pressure
- Working in a busy team
- Problem-solving and initiative
- Attention to detail
- Sales leadership
- Sales experience
- Adaptability
- Organization
- People management
- Bi-Lingual
- Payroll
- Customer follow-up
Languages
Spanish
Native or Bilingual
Timeline
Sales Lead Manager
The Children's Place
10.2024 - Current
General Manager
Burger King
11.2021 - 04.2023
Assistant Manager
Famous Footwear
02.2021 - 10.2021
Assistant Manager
Tilly's Retail Clothing Store
10.2020 - 02.2021
Key Holder/Assistant Manager
Gap Inc.
08.2017 - 10.2020
Shift Leader
Location Wok-A-Holic
02.2015 - 08.2017
GED -
San Bernardino Adult School