Genesis Fuentes
Elgin ,IL
Summary
Adept at multitasking and organization, I enhanced guest experiences at Triple Berry Cafe by efficiently managing multiple tables and addressing concerns swiftly, demonstrating exceptional customer service. As a Personal Assistant at Taxi Company, I streamlined executive schedules, showcasing my strong work ethic and confidentiality skills. My background includes sales expertise and a professional demeanor, contributing to significant workplace improvements.
Overview
8
8
years of professional experience
Work History
Server
Triple Berry Cafe
10.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Personal Assistant
Taxi Company
02.2017 - 10.2021
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Education
Associates - Phlebotomy
Elgin Community College
Elgin, IL08.2024
GED -
Lincolns Challenge Academy
Rantoul, IL12.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Sales expertise
- Sales techniques
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Server
Triple Berry Cafe
10.2021 - Current
Personal Assistant
Taxi Company
02.2017 - 10.2021
Associates - Phlebotomy
Elgin Community College
GED -
Lincolns Challenge Academy
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