Genesis Garcia
Victorville,CA
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
7
7
years of professional experience
Work History
Client Consultant
Flagstar bank
Victorville, CA
08.2024 - 06.2025
- Advised clients on banking products and services tailored to their needs.
- Conducted financial assessments to determine client eligibility for loans and credit.
- Facilitated communication between clients and various bank departments for service resolution.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
Relationship Banker
Bank of America
Victorville, CA
07.2022 - 07.2023
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Developed strong rapport with clients through effective communication and support.
- Educated clients about various banking products available at the institution.
- Modified, opened and closed customer accounts.
Teller
Wells Fargo
Victorville, CA
05.2018 - 07.2022
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Provided exceptional customer service while accurately processing routine transactions.
- Identified opportunities to refer customers to other areas of the bank for additional services.
Education
High School Diploma -
Apple Valley Adult Education
Apple Valley, CASkills
- Cash Handling
- Financial Advising
- Customer Service-Oriented
- Relationship Building and Management
- Sales Expertise
- Business Development
- Audit Procedures
- Account Servicing
Timeline
Client Consultant
Flagstar bank
08.2024 - 06.2025
Relationship Banker
Bank of America
07.2022 - 07.2023
Teller
Wells Fargo
05.2018 - 07.2022
High School Diploma -
Apple Valley Adult Education