Genesis Gomez
Bayonne,NJ
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
6
6
years of professional experience
Work History
Barista
Cafe 26
03.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Cashier
Rainbow Clothing Store
09.2021 - 03.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Customer Service Agent
Cape Liberty Cruise Port
08.2022 - 10.2022
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Collaborated with team members to develop innovative solutions for complex customer problems.
Manager
Carvel Ice Cream Store
02.2018 - 08.2021
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Contributed to increased sales by upselling toppings, waffle cones, and specialty items.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
Education
Associate of Science - Nursing
Hudson County Community College
Jersey City, NJ05.2024
High School Diploma -
Bayonne High School
Bayonne, NJ06.2020
Skills
- Beverage Preparation
- Communication Skills
- Up-Selling
- Cash Handling
- Menu Memorization
- Food Preparation
- Opening and Closing Duties
- Exceptional Customer Service
- Fluent in Spanish
- Team Player
- Friendly and Outgoing
- Excellent Memory
- Attention to Detail
- Multitasking Abilities
- Active Listening
Affiliations
- Sports
- Music
- Reading
- Working Out
Languages
Spanish
Limited Working
Timeline
Barista
Cafe 26
03.2023 - Current
Customer Service Agent
Cape Liberty Cruise Port
08.2022 - 10.2022
Cashier
Rainbow Clothing Store
09.2021 - 03.2023
Manager
Carvel Ice Cream Store
02.2018 - 08.2021
Associate of Science - Nursing
Hudson County Community College
High School Diploma -
Bayonne High School
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