Genesis Granadillo
Orlando,Fl
Summary
Disciplined and responsible individual with strong communication skills, fluent in English and Spanish. Team player with a positive attitude, always open to learning. Dedicated to providing excellent customer service and delivering exceptional experiences to customers.
Overview
6
6
years of professional experience
Work History
Manager on Duty
Pizza Piez
04.2024 - 12.2024
- Trained employees in essential job functions.
- Addressed customer concerns with friendly, knowledgeable support.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Domestic Sorter
DHL ECommerce
10.2023 - 03.2024
- Organized and sorted items efficiently to improve workflow and reduce processing times.
- Improved inventory accuracy by identifying and correcting misplaced items.
- Sorted materials according to pre-determined guidelines for maintaining order and efficiency.
- Collaborated with team members to streamline sorting processes and optimize efficiency.
- Inspected items during sorting to ensure quality control and adherence to standards.
- Used hand-held scanners to sort items into specific categories.
VPK Teacher
Play, Learn & Grow Academy
04.2023 - 08.2023
- Develop a thoughtful and creative program suitable for preschool-age children
- Communicate with parents on a regular basis to understand the context and psychology of children
- Collaborate with other educators
- Keep the classroom clean and orderly, consistent with health and safety standards
- Responsible for assigned paperwork for establishment, parents and/or state health check up
Sales Associate/Operation Manager
Crunch Fitness
12.2022 - 03.2023
- Boosted sales by providing excellent customer service and addressing client needs efficiently.
- Supported team in achieving sales goals, contributing to overall success.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Set clear expectations with team members on performance goals, providing guidance and support to ensure success in their roles.
- Increased social media engagement by creating and implementing targeted content strategies.
Assembler
Q’straint
09.2022 - 01.2023
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team's overall success.
Cashier/Waitress
Milano's Bakery
08.2021 - 09.2022
- Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, caffe latte, cappuccino and more
- Maintains a safe and healthy work environment by following organization standards and sanitation regulations
- Scans items, provides change, and processes card transactions
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Entertainer
Kids fairyland
09.2019 - 06.2021
- Supervising and taking responsibility for groups of children
- Motivating children to participate in activities
- Organizing and leading group games
- Proactively working in a team
- Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
- Provided exceptional customer service to clients by attentively addressing their questions, concerns, and requests throughout the booking process.
Cashier/Waitress
Vito's Gourmet Pizza
02.2019 - 03.2020
- Follow all safety and sanitation policies when handling food and beverage
- Consistently offer a professional, friendly greeting and engaging service
- Follow outlet policies, procedures and service standards
- Understand shift end reports in the outlet and the POS system
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Henry D Perry Education Center
Miramar, Florida10.2022
Skills
- Enthusiastic Communication Style
- Manages Diverse Tasks
- Collaborative and Self-Motivated
- Customer Service Orientation
- Sales & Marketing Strategy
- Team Development
- Strategic Development
- Payroll Management
Timeline
Manager on Duty
Pizza Piez
04.2024 - 12.2024
Domestic Sorter
DHL ECommerce
10.2023 - 03.2024
VPK Teacher
Play, Learn & Grow Academy
04.2023 - 08.2023
Sales Associate/Operation Manager
Crunch Fitness
12.2022 - 03.2023
Assembler
Q’straint
09.2022 - 01.2023
Cashier/Waitress
Milano's Bakery
08.2021 - 09.2022
Entertainer
Kids fairyland
09.2019 - 06.2021
Cashier/Waitress
Vito's Gourmet Pizza
02.2019 - 03.2020
High School Diploma -
Henry D Perry Education Center
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