Genesis Green
Orangeburg,SC
Summary
At Cracker Barrel Old County Store, excelled as a To-Go Specialist by enhancing customer satisfaction and order accuracy through exceptional multitasking and problem-solving skills. Demonstrated quick adaptability to new technologies, significantly contributing to a seamless integration of online ordering systems. Trained peers, showcasing strong leadership and a commitment to maintaining high service standards. Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
To-Go Specialist
Cracker Barrel Old County Store
03.2021 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
- Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
- Increased repeat business by consistently providing friendly and attentive service.
- Selected food from storage and serving areas to place food in takeout bags, serving trays and dishes.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Support the catering and to-go side of Cracker Barrel by providing the same hospitality that our guests enjoy while dining in, but in a fast-paced, on-the-go way.
- Taking detailed orders, swiftly packing their meals up, and double-checking that everything they need is neatly prepared and waiting for them.
- Practice Hospitality in Action.
- Keep the to-go station stocked up with plasticware, condiments, and everything in between.
- Exhibit teamwork by helping out as needed, a pleasant, outgoing personality and a team attitude, a desire to provide the kind of service you enjoy when dining out, and the ability to handle multiple tasks at once.
Education
High School Diploma -
Orangeburg Wilkinson High School
Orangeburg, SC06.2021
Skills
- Strong multitasking
- Phone Etiquette
- Initiative-taking
- Quick Learner
- Flexibility
- Complaint resolution
- Order Accuracy
- Detail Oriented
- Menu Item Memorization, Menu Memorization
- Problem-Solving
- Attention to Detail
Certification
- CNA - Certified Nurse Assistant
Timeline
To-Go Specialist
Cracker Barrel Old County Store
03.2021 - Current
High School Diploma -
Orangeburg Wilkinson High School
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