Genesis Greenland
Oakes,ND
Summary
Proven multitasker and exceptional communicator, I enhanced customer satisfaction and loyalty at Bank North through diligent cash handling and empathetic service. Leveraging strong work ethic and guest engagement skills, I consistently delivered high-quality service, even during peak hours, without compromising on efficiency or customer experience.
Overview
4
4
years of professional experience
Work History
Server
Spirits
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
CSR 1 (Bank Teller)
Bank North
06.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Dealt with customers money and kept a strong loyalty relationship with local customers.
Server
Angry Beaver Lodge
06.2020 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Science - Biochemistry
University of Jamestown
Jamestown, ND05.2028
High School Diploma -
Oakes High School
Oakes, ND05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Languages
Spanish
Native or Bilingual
Hebrew
Limited Working
Interests
- Dancing
- Fashion and Style
- Adventure Travel
- Reading
- Creative Writing
Timeline
Server
Spirits
09.2024 - Current
CSR 1 (Bank Teller)
Bank North
06.2024 - Current
Server
Angry Beaver Lodge
06.2020 - 08.2024
Bachelor of Science - Biochemistry
University of Jamestown
High School Diploma -
Oakes High School
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