Genesis Hernandez
El Monte,CA
Summary
Dynamic service manager with proven leadership at Chipotle, enhancing workflow. Skilled in team leadership and problem-solving, fostering a positive and safe work environment. Adept at multitasking and organization, ensuring optimal service delivery and customer satisfaction. Reliable and responsible, committed to excellence in operational management.
Overview
4
4
years of professional experience
Work History
Service Manager
Chipotle
09.2023 - Current
- Managed daily operations, ensuring efficient service delivery and adherence to quality standards.
- Trained and mentored team members on operational procedures and customer service best practices.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Oversaw inventory management, ensuring optimal stock levels and minimizing waste.
- Developed detailed plans based on broad guidance and direction.
- Enforced health and safety regulations, fostering a safe working environment for all staff members.
Cashier
Burger King
06.2022 - 08.2025
- Processed customer transactions efficiently using point-of-sale system.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Assisted customers with menu selections, enhancing overall dining experience.
- Supported team members during peak hours to optimize service speed and accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
Psychology
Rio Hondo College
Whittier, CA05.2026
High School Diploma -
El Monte High School
El Monte, CA06.2024
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Spanish speaking
- Workplace safety
- Documentation and reporting
Timeline
Service Manager
Chipotle
09.2023 - Current
Cashier
Burger King
06.2022 - 08.2025
Psychology
Rio Hondo College
High School Diploma -
El Monte High School