Genesis Ithier
Greenacres City
Summary
I am a detail-oriented and dependable candidate with experience providing outstanding guest service and handling high-pressure situations with confidence.
Overview
3
3
years of professional experience
Work History
Appointment Coordinator
Center for Bone & Joint
01.2024 - Current
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Processed payment transactions for cash, checks, and credit and debit cards.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Updated patient records, medical histories, and contact information for traceability.
- Used basic knowledge of medical terminology in daily office tasks.
- Scheduled patients for exams and screenings.
- Answered telephones and directed calls to appropriate staff.
- Created, maintained and entered information into databases.
Hostess
Le Colonial Delray Beach
01.2023 - 01.2024
- Answered phone calls to take reservations and address guest questions and concerns.
- Demonstrated friability by helping out in other departments as needed.
- Assisted in seating guests and managing the wait list.
- Conversed with members and guests in outgoing and friendly manner.
- Communicated clearly with servers regarding guest needs or requests.
- Answered questions about menu items, specials, and other restaurant information.
- Trained new hostesses on proper procedures for seating guests.
- Managed multiple phone lines efficiently during peak hours of operation.
Education
High School Diploma -
Palm Beach Preparatory
01-2024
Skills
- Customer Service & Guest Relations
- Safety Awareness & Attention to Detail
- Multitasking in High-Pressure Environments
- Conflict Resolution & Problem Solving
- Time Management & Organization
- Team Collaboration
- Professional Communication
- Flexibility & Adaptability
Timeline
Appointment Coordinator
Center for Bone & Joint
01.2024 - Current
Hostess
Le Colonial Delray Beach
01.2023 - 01.2024
High School Diploma -
Palm Beach Preparatory