GENESIS JACKSON
southfield
Summary
I am a very driven person, which means once I put my mind to something I will always find a way to achieve my goals. I have excellent interpersonal and organizational skills. I am focused, and hardworking. Sales, customer service, and problem-solving skills are traits I have learned to perfect in my years of customer service and retail. I have the ability to quickly learn new information in order to maximize contributions and respond to changing customer preferences. I am an active leader with excellent communication and collaboration skills. Sales Associate with five years of experience in retail. I am very adaptable with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
Overview
4
4
years of professional experience
Work History
Lead Bookseller
Books-A-Million
09.2021 - Current
- Assisted customers in locating and selecting books based on their interests and needs.
- Managed special orders for individual customers or institutions such as schools and libraries.
- Provided excellent customer service by answering questions about books or store policies.
- Hosted author events, including book signings and readings, creating welcoming atmosphere for attendees.
- Conducted regular inventory checks, identifying discrepancies and updating records accordingly.
- Maintained clean and organized shelves, ensuring easy access to products for customers.
- Trained new employees on store procedures and best practices in customer service.
- Verified shift sales with cash count and drawer balancing.
- Replenished supplies by monitoring and sourcing inven
Cashier
Wallgreens
09.2024 - 03.2025
- Informed customers of promotions and special offers to increase sales.
- Kept clean, organized, and well-stocked checkout areas.
- Worked with supervisory team to meet customer needs.
- Provided information to customers on products or services.
- Redeemed coupons, loyalty points and benefits for purchased items.
- Enhanced shopping experiences, directing or escorting to product locations on sales floor.
- Maintained neat drawer with correct amount of change to meet customer needs.
- Issued refunds and credits to customers and documented reasons.
- Counted and secured cash to maintain accurate register totals.
Lead Cashier
Glory Super Market
03.2021 - 09.2021
- Restocked, arranged, and organized merchandise to increase product sales
- Supported cashiers by handling escalated situations, questions and supply needs
- Informed customers of promotions and special offers to increase sales
- Trained new employees in required procedures, compliance standards and strategies for success
Education
No Degree - Communications
University of Michigan, Dearborn
Dearborn, MI01-2023
High School Diploma -
Southfield High School For The Arts And Technology
Southfield, MI05-2022
Skills
- Reading Comprehension
- Merchandise Displays
- Customer Assistance
- Cash Handling
- Product Knowledge
- Payment Processing
- Retail Merchandising
- Task Prioritization
- Basic Mathematics
- Marketing Strategies
- Decision-Making
- Adaptability and Flexibility
- Problem-Solving
- Merchandise Presentation
Timeline
Cashier
Wallgreens
09.2024 - 03.2025
Lead Bookseller
Books-A-Million
09.2021 - Current
Lead Cashier
Glory Super Market
03.2021 - 09.2021
No Degree - Communications
University of Michigan, Dearborn
High School Diploma -
Southfield High School For The Arts And Technology
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