Genesis Jimenez
Kankakee,IL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Manager
McDonald's Restaurant
Kankakee, IL
01.2025 - 01.2026
- Supervised daily operations to ensure smooth restaurant functioning.
- Trained new staff on McDonald's procedures and customer service standards.
- Managed inventory levels to maintain stock for food preparation and service.
- Ensured compliance with health and safety regulations during food handling.
- Assisted in resolving customer complaints to enhance satisfaction and loyalty.
- Monitored cash register operations for accuracy during shifts.
- Conducted routine inspections of equipment for proper maintenance and cleanliness.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Streamlined communication channels, improving information flow and decision-making speed.
- Implemented quality control measures to uphold company standards.
Education
Kankakee High School
Kankakee, ILSkills
- Inventory management
- Customer service
- Staff training
- Quality control
Empatice
Calm but determined
- Employee training
- Team leadership
- Communication skills
- Customer satisfaction
- Time management
- Problem solving
- Decision-making
- Expectation setting
- Work prioritization
- Negotiation
- Disciplinary techniques
- Coaching and mentoring
- Business administration
- Goal setting
- Strategic planning
- Safety procedures
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Manager
McDonald's Restaurant
01.2025 - 01.2026
Kankakee High School