Shift Supervisor
Genesis Kelly
STARBUCKS COFFEE COMPANY
Elkhart,IN
1
Language
8
years of professional experience
Dependable supervisor with a proven record in conflict resolution, policy enforcement, and employee coaching. Brings hands-on experience in opening and closing procedures, inventory support, and register accuracy. Committed to building efficient teams and consistent customer experiences.
Work History
Shift Supervisor
3 Years 8 Months- Supervised daily store operations, ensuring consistent beverage quality and customer service standards.
- Coordinated shift assignments to maintain smooth workflow during peak service periods.
- Trained baristas on POS procedures, drink preparation, and food safety requirements.
- Monitored cash handling, register accuracy, and drawer reconciliations for shift compliance.
- Supported inventory counts, stock rotation, and product replenishment to prevent shortages.
- Resolved customer concerns promptly, preserving service recovery and store satisfaction.
- Coached partners on policy adherence, communication, and efficient task execution.
- Enforced cleanliness, sanitation, and opening and closing procedures across store operations.
- Completed store opening and closing procedures and balanced tills.
Shift Supervisor
3 Years 9 Months- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
Barista Trainer
7 Months- Coached baristas on espresso preparation, milk steaming, and drink customization.
- Trained new partners on beverage recipes, register procedures, and service standards.
- Reinforced food safety, sanitation, and cleanliness standards across workstations.
- Demonstrated efficient POS transactions and accurate order processing during peak volume.
- Monitored product quality to ensure consistent presentation and recipe compliance.
- Shared store procedures and workflow updates to improve team consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Taught proper procedures and strategies for success to new employees.
Education
High School Diploma
No Degree - Social Work
Skills
Customer service management
Cash handling
Employee training
Team management
Staff development
Workplace safety
Policy enforcement
Operational efficiency
Team leadership
Conflict resolution techniques
Customer focus
Staff motivation
Employee engagement
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
03.2023 - CurrentRead More
Shift Supervisor
STARBUCKS COFFEE COMPANY
06.2019 - 03.2023Read More
Barista Trainer
STARBUCKS COFFEE COMPANY
11.2018 - 06.2019Read More
Arizona State University
No Degree from Social Work
Read More
Elkhart Central High School
High School Diploma
Read More