GENESIS LEIVA
Bronx, NY,NY
Summary
A warm and friendly individual that helps guests in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
TownePlace Suites & SpringHill Suites In Chelsea
2023.04 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
Houseman
Starhospitalitygrup
2022.05 - 2023.04
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
Front Desk Agent
Amatique Bay Resort And Marina (Guatemala)
2019.10 - 2022.04
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
High School Diploma -
School of Business Sciences "Domingo Juarros"
Guatemala10.2018
Skills
Guest Services
Problem-solving skills
Foreign Languages
Credit and cash payments
Guest Registration
Microsoft Office
Housekeeping
Computer Skills
Friendly, Positive Attitude
Mail and packages
Teamwork and Collaboration
Timeline
Front Desk Agent
TownePlace Suites & SpringHill Suites In Chelsea
2023.04 - Current
Houseman
Starhospitalitygrup
2022.05 - 2023.04
Front Desk Agent
Amatique Bay Resort And Marina (Guatemala)
2019.10 - 2022.04
High School Diploma -
School of Business Sciences "Domingo Juarros"
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