GENESIS MINIER
Paterson,NJ
Summary
Results-driven professional with extensive experience in customer service and data analysis. Demonstrated ability to lead teams and streamline administrative processes, contributing to improved operational efficiency and customer engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service BDC Representative
Paramus Chevrolet
07.2021 - 04.2023
- Answering calls and scheduling appointments.
- Receiving, processing, verifying, and distributing data from both inbound and outbound calls.
- Processing payments for maintenance and service.
- Responding to inquiries on new and pre-owned vehicles, internet leads, and providing general information.
- Closing invoices and effectively processing loaners by ensuring proper documentation and requirements are met for loaner contracts.
Customer Service Representative & Appointment Scheduler
Toyota Universe
10.2019 - 04.2020
- Scheduling appointments for new/used vehicles owners.
- Selling customers OEM parts and promoting company sales.
- Directing customer needs to appropriate handler.
Customer Service Representative
Century 21
09.2018 - 01.2019
- Delivering high levels of positive energy while attending to customer needs and requests.
- Meeting expectations of department goals.
- Assisting cashiers during high volume hours.
- Keeping sales floor presentable.
- Encouraging the opening of store cards.
Fine Jewelry/Watch and Support Specialist
Macy's
06.2016 - 12.2017
- Providing customers with product knowledge to upsell and cross-sell merchandise.
- Gaining new clientele for company with customer acquisition and retention skills.
- Prepping products for shipment, custom sizing, and proper cleaning.
- Enrolling customers to store cards and reward programs.
Education
Bachelor of Science - Ultrasound Technician
Passaic County Community College
08.2025
High School Diploma -
John F. Kennedy High School: School of Education & Training
06.2016
Skills
- Customer service and support
- Administrative expertise
- Data analysis and logging
- Microsoft Office proficiency
- Leadership and management
- Interpersonal communication
- Critical and creative thinking
- Organizational skills
- Childcare provider
Certification
Child Care Provider Certification
Phlebotomy Technician
Languages
English
Professional
Spanish
Professional
Timeline
Service BDC Representative
Paramus Chevrolet
07.2021 - 04.2023
Customer Service Representative & Appointment Scheduler
Toyota Universe
10.2019 - 04.2020
Customer Service Representative
Century 21
09.2018 - 01.2019
Fine Jewelry/Watch and Support Specialist
Macy's
06.2016 - 12.2017
Bachelor of Science - Ultrasound Technician
Passaic County Community College
High School Diploma -
John F. Kennedy High School: School of Education & Training
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