Perla Garcia-Tapia
Lees Summit,MO
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service BDC Representative
McCarthy Chevrolet
Lees Summit, US
08.2021 - Current
- As a BDC Representative, my primary responsibility is to engage customers and facilitate their visits to our service department
- I effectively handle various communication channels, including phone calls, voicemails, texts, and emails, adapting to each customer's preferred method of contact
- Throughout my time in this role, I have developed strong multitasking abilities, allowing me to manage multiple inquiries and concerns simultaneously while ensuring that no customer leaves unsatisfied
- My commitment to providing exceptional service helps maintain satisfaction
BDC Agent
Premier Volvo Cars of Overland Park
Overland Park, US
04.2021 - Current
- I specialize in creating appointments and getting customers to come back for any due services within a period of time whether it's with a call, text, or email
- I work for five different agencies assuring the satisfaction of our customers and our dealership! Making sure everyone comes and goes satisfied
Cook/Prep
Noodles n Company
Lees Summit, US
11.2017 - 02.2020
- I was in charge of cooking saute
- My responsibility is to prep and cook the meals ordered
- I am also in charge of stocking, changing and cleaning my work station
- I was also up front from time to time helping finish or pack the to go orders
Education
None -
Lee's Summit North High School
Lee's Summit, MO05.2020
Skills
Knowledge with computer servers
- Food Service
- Customer Service
- Meal Preparation
- Multi Tasking
- Goal oriented
- Attention to detail
Certification
Food Handler
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Service BDC Representative
McCarthy Chevrolet
08.2021 - Current
BDC Agent
Premier Volvo Cars of Overland Park
04.2021 - Current
Cook/Prep
Noodles n Company
11.2017 - 02.2020
Food Handler
None -
Lee's Summit North High School