Jonay Scott
Queens,US
Summary
Versatile and dedicated professional with over 10 years of experience across diverse industries including call centers, customer service, healthcare support, retail management, and community services. Skilled at handling high-volume tasks, resolving complex issues, and leading teams to achieve performance goals. Recognized for adaptability, strong communication, and problem-solving skills that translate seamlessly into any work environment. Confident in quickly learning new roles and excelling in varied professional settings — skilled at every occupation.
Overview
11
11
years of professional experience
Work History
Service BDC Representative
Toyota
Hempstead, NY
09.2021 - 08.2025
- Managed client communications for service appointments, enhancing customer engagement.
- Scheduled and confirmed appointments, improving service efficiency and customer satisfaction.
- Maintained accurate records, ensuring seamless dealership operations and service delivery.
- Reschedule no-show Customer appointments
- Consistently making a minimum of 85 calls per day
- Multi-channel communication with customers: contact via email, phone and website.
- Analyzed customer feedback to identify service gaps, implementing solutions that resulted in measurable improvements in service delivery.
Call Center Customer Service Rep
Maxsip Telecom
Valley Stream, NY
12.2023 - 03.2024
- Delivered technical support and service guidance to clients in need of telecom access.
- Addressed service issues and maintained retention through effective client interaction.
- Collaborated with technical teams to troubleshoot complex issues, ensuring timely resolutions and minimizing downtime for clients.
- Educated clients on product features, leading to increased adoption rates and a deeper understanding of service offerings.
- Execute sales strategies to meet and exceeds sales targets
- Identify and pursue new business opportunities through prospecting and cold calling
- Build and maintain strong relationships with existing clients to ensure customer satisfaction
Sales specialist
H&M
Valley Stream
11.2023 - 03.2024
- Collaborated with team members to maintain store presentation standards, fostering a welcoming environment for shoppers.
- Provided personalized recommendations based on customer preferences, resulting in strengthened customer loyalty and repeat visits.
- Contributing to keeping a clean environment including the sales floor and back of house
- Handle returns of merchandise
- Cross selling products
Assistant Manager
Kids Footlocker
Jamaica
09.2022 - 08.2023
- Streamlined inventory management processes, achieving noticeable improvements in stock accuracy and reducing shrinkage.
- Analyzed sales data to identify trends, enabling targeted promotions that significantly boosted monthly revenue.
- Coordinated staff training sessions, improving customer service ratings and fostering a knowledgeable sales team.
- Implemented a customer feedback system, driving product improvements and enhancing overall shopper satisfaction.
- Enhanced visual merchandising strategies, resulting in increased foot traffic and elevated customer engagement during peak seasons.
Medical Dispatcher / Call Center Representative
Modivcare
Queens, NY
08.2022 - 03.2023
- Scheduled and coordinated non-emergency medical transportation for patients with various needs.
- Verified insurance eligibility and provided excellent customer service to patients and healthcare facilities.
- Maintained records, managed cancellations, and ensured timely dispatch in high-volume situations
- Coordinate non-emergency medical transportation logistics, ensuring timely rides and enhancing patient satisfaction through efficient service.
- Excellent communication skills, and be able to quickly and effectively disseminate information to field staff over walkie-talkie
- Receive large volume intake calls, prioritize and dispatch
- Build positive relationships by going above and beyond with customer service, ensuring that all questions,cancellations, and confirmations are handled appropriately.
- Implemented streamlined dispatch protocols, significantly improving response times and ensuring patient needs were met promptly.
Care Coordinator
Federation of Organizations
New York, NY
05.2021 - 06.2022
- Connected clients to vital services, enhancing access to healthcare and housing.
- Documented client interactions meticulously, supporting effective case reviews.
- Advocated for clients in teams, ensuring seamless care coordination.
- Partnered with healthcare providers to coordinate services, ensuring holistic care and significantly improving client outcomes.
- Maintained accurate records of client interactions, supporting data-driven decision-making and effective program evaluations
- Managed a caseload of up to 45-50 members with mental health and social support needs.
Sales Advisor
Bloomingdales
Garden City
03.2021 - 03.2022
- Implemented merchandising strategies that increased product visibility, leading to noticeable improvements in sales performance.
- Perform various points of sale register transactions including sales, returns, payments, and the counting of cash
- Make sales referrals, cross-sell products and introduce new ones.
- Assist team members with ensuring items are floor ready, tagged, and ticketed. Selling floor recovery to includefold, straighten and size merchandise to standard
- Displays friendly and genuine behaviors that improve the service experience for our customers whether it be onthe selling floor, at checkout or in the fitting room
Assistant manager
Jimmy Jazz
Valley Stream
08.2018 - 01.2020
- Engaged with customers to provide personalized service, resulting in noticeable gains in repeat business and loyalty.
- Trained new employees on store policies and customer service techniques, fostering a positive team environment.
- Orchestrated weekly sales meetings to align team goals, resulting in measurable improvements in sales performance and team morale.
- Coordinated with the marketing team on promotional campaigns, resulting in noticeable increases in foot traffic and sales during events.
- Connects with every customer by asking open-ended questions to assess all needs
House Monitor
Community Housing Innovations
New York, NY
06.2017 - 01.2019
- Supported shelter residents in transitional housing environments.
- Ensured a clean, safe, and peaceful environment while enforcing shelter rules respectfully.
- Built rapport with residents and provided emotional support to help navigate crises and stabilize lives.
- Reported client issues, behavioral concerns, and facility needs to program managers.
- Maintained accurate records of client progress and facility conditions, enabling timely interventions and resource allocation.
Server/ Expo
TGI Fridays
Valley Stream, NY
02.2018 - 09.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Ensured food was prepared and served at the correct temperature, according to order specifications, and delivered in a timely and efficient manner.
- Collecting payments and food orders
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Group Leader
Rosedale Gifted Academy
Queens, NY
02.2015 - 01.2017
- Supervised children during after-school programming, ensuring safety and engagement.
- Designed and implemented daily activities promoting social-emotional growth and academic support.Supervised after-school activities, fostering a safe and engaging environment that encouraged student participation and personal growth.
- Developed tailored educational programs, enhancing students' social-emotional skills and leading to noticeable improvements in group dynamics.
- Coordinated with parents and staff to align on student needs, strengthening community ties and ensuring comprehensive support for each child.
- Evaluated student progress through regular assessments, allowing for adjustments in programming that resulted in marked gains in academic performance.
Education
Biology - undefined
St. John's University
Jamaica, NY01.2017
Skills
- Client advocacy and case management
- Medicaid and Medicare knowledge
- Intake assessment and crisis intervention
- Team collaboration and empathy training
- Resource coordination and time management
- Interpersonal skills and emotional intelligence
- Data analysis and networking
- Adaptability and organizational skills
- Leadership and problem solving
- Sales strategies and client retention
- Cultural sensitivity and complex problem solving
- Service efficiency and customer engagement
- Strategic planning and decision making
- Behavioral analysis and community outreach
Timeline
Call Center Customer Service Rep
Maxsip Telecom
12.2023 - 03.2024
Sales specialist
H&M
11.2023 - 03.2024
Assistant Manager
Kids Footlocker
09.2022 - 08.2023
Medical Dispatcher / Call Center Representative
Modivcare
08.2022 - 03.2023
Service BDC Representative
Toyota
09.2021 - 08.2025
Care Coordinator
Federation of Organizations
05.2021 - 06.2022
Sales Advisor
Bloomingdales
03.2021 - 03.2022
Assistant manager
Jimmy Jazz
08.2018 - 01.2020
Server/ Expo
TGI Fridays
02.2018 - 09.2018
House Monitor
Community Housing Innovations
06.2017 - 01.2019
Group Leader
Rosedale Gifted Academy
02.2015 - 01.2017
Biology - undefined
St. John's University