Genesis Morales
War Room
Reno,NV
2
Languages
9
years of professional experience
Friendly, organized, and people-focused administrative professional with experience in healthcare, fitness, childcare, and customer service. Experienced in front desk operations, appointment scheduling, EMR systems, patient relations, and creating exceptional client experiences. Bilingual in English and Spanish with strong communication, multitasking, and organizational skills.
Work History
Front Desk Associate
2 Months- Welcomed members and visitors, fostering positive first impressions in a fast-paced fitness environment.
- Coordinated front desk communications, scheduling, and member support to enhance member experience.
- Processed payments and assisted with account maintenance, ensuring accurate account management.
- Assisted with scheduling fitness classes, optimizing instructor availability and member participation.
- Implemented new member orientation procedures, enhancing onboarding experience and retention rates.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
Front Desk Associate
10 Months- Delivered personalized customer service, enhancing member and guest experiences.
- Managed membership processing, ensuring timely renewals and accurate account updates.
- Coordinated gym promotions and events, contributing to successful daily operations.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated membership sign-ups and renewals, maintaining accurate records in management software.
- Monitored facility cleanliness and equipment functionality, reporting maintenance needs to management.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
Front Desk Receptionist
9 Months- Scheduled consultations, follow-ups, and surgical appointments to ensure seamless patient care.
- Facilitated communication between patients and healthcare providers. between patients and providers.
- Managed patient check-in processes, ensuring an efficient and organized reception area.
- Coordinated appointment scheduling, optimizing physician's calendar for improved patient flow.
- Maintained accurate patient records using electronic health record systems. (ModMed)
- Collaborated with medical staff to facilitate effective communication regarding patient needs and concerns.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Handled insurance verification and preauthorization requests to streamline billing procedures.
Front Desk Receptionist & Physical Therapy Aide
11 Months- Scheduled appointments and maintained accurate patient records to ensure seamless patient flow.
- Assisted with therapy treatments and provided compassionate patient care to support recovery.
- Educated patients on exercises and techniques to enhance recovery outcomes.
- Monitored and documented patient progress during rehabilitation sessions.
- Implemented therapeutic modalities, including ultrasound and electrical stimulation, to facilitate recovery.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Implemented office procedures that enhanced operational efficiency and reduced wait times.
- Developed and maintained positive relationships with patients, fostering a welcoming environment in the clinic.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Professional Nanny
6 Months- Delivered daily childcare while establishing structured routines to promote stability.
- Prepared nutritious meals and facilitated developmental activities to enhance children's growth.
- Developed engaging educational activities tailored to children's interests and developmental stages.
- Maintained clear communication with parents regarding children's progress and needs.
- Prepared nutritious meals in alignment with dietary guidelines and preferences of children.
- Provided emotional support, fostering a nurturing environment for personal growth and development.
- Organized household tasks related to childcare, ensuring a clean and safe living space.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Promoted healthy eating habits for improved nutrition, preparing nutritious meals and snacks daily.
Physical Therapy Extern
3 Months- Coordinated patient scheduling and managed front office tasks to enhance patient flow.
- Streamlined clinic operations and maintained accurate record management to support service delivery.
- Assisted in patient evaluations and treatment plans to enhance recovery outcomes.
- Collaborated with physical therapists to implement therapeutic exercises tailored to individual needs.
- Maintained equipment and treatment areas, ensuring compliance with safety protocols and cleanliness standards.
- Documented patient progress and communicated findings to the healthcare team for optimal care coordination.
- Followed established departmental guidelines and safety procedures.
Education
Associate of Arts - General Studies
- Dean's List Fall semester 2025
- Honor Roll Fall semester 2025
High School Diploma
Skills
Front Desk Operations
Appointment scheduling
Patient Relations
EMR management
Payment Processing
Registration
Scheduling
Administrative Supportt
Data Entry
Microsoft Office
Customer Service
Client engagement
Bilingual (English/Spanish)
Patient Privacy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Associate
War Room
03.2026 - 05.2026Read More
Front Desk Associate
Kumo Fitness
03.2025 - 01.2026Read More
Front Desk Receptionist
Hill Country Plastic Surgery
04.2024 - 01.2025Read More
Front Desk Receptionist & Physical Therapy Aide
Dr. Arturo Briones Chiropractic Clinic
05.2019 - 04.2020Read More
Professional Nanny
Judith Birungi
09.2018 - 03.2019Read More
Physical Therapy Extern
Back to Action Physical Therapy
09.2017 - 12.2017Read More
Southwest Texas Junior College
Associate of Arts from General Studies
Read More
Eagle Pass High School
High School Diploma
Read More