GENESIS MYERS
Dallas
Summary
Detail-oriented Administrative and Customer Service Professional with experience supporting customers, maintaining records, processing transactions, and resolving inquiries in fast-paced environments. Skilled in data entry, account management, documentation, and customer support with a strong commitment to accuracy, confidentiality, and service excellence. Proven ability to communicate effectively with clients, employees, and management while managing multiple priorities and maintaining organized records.
Overview
8
8
years of professional experience
Work History
Shift Manager
Racetrac
Little Elm, TX
01.2024 - Current
- Lead daily operations and supervise team members in a high-volume customer service environment.
- Resolve customer concerns professionally while maintaining positive customer experiences.
- Monitor compliance documentation, cash management, inventory records, and operational reporting.
- Train and coach employees on company procedures, service standards, and accountability.
- Communicate operational updates and ensure completion of assigned tasks and responsibilities.
- Maintain accurate records and support adherence to company policies and procedures.
Front Desk Receptionist
Joliet Park District – Nowell Park
Joliet, IL
04.2022 - 08.2024
- Assisted customers with registrations, memberships, account updates, and program enrollment.
- Maintained accurate customer records and processed confidential information.
- Processed cash, check, and credit card transactions while balancing daily receipts.
- Answered high-volume phone calls, responded to inquiries, and routed requests appropriately.
- Generated reports, maintained filing systems, and provided administrative support to management.
- Utilized registration software and office technology to manage customer accounts and transactions.
Assistant Cheer Coach
Reavis High School District 220
Burbank, IL
03.2019 - 08.2024
- Coordinated schedules, communications, and event logistics.
- Maintained organized records and equipment inventories.
- Collaborated with staff, students, and families to support successful program operations.
Customer Service Representative
Santanna Energy Services
Bolingbrook, IL
05.2018 - 03.2020
- Assisted customers with billing inquiries, account maintenance, payment arrangements, and service concerns.
- Reviewed account histories to identify issues and recommend solutions.
- Documented customer interactions and maintained accurate electronic records.
- Resolved customer complaints while ensuring compliance with company policies and procedures.
- Educated customers regarding services, payment options, and account information.
Education
High School Diploma - undefined
Joliet Central High School
Joliet, ILCollege Coursework Completed - undefined
Lewis University
Romeoville, ILSkills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Data Entry
- Customer Account Management Systems
- Scheduling Software
- POS Systems
- Office Equipment (Copier, Scanner, Fax)
CORE COMPETENCIES
- Benefits Administration Support
- Customer Service
- Employee Relations Support
- Data Entry
- Records Management
- Microsoft Office Suite (Word, Excel, Outlook)
- Multi-Line Phone Systems
- Documentation & Reporting
- Account Management
- Payment Processing
- Scheduling & Coordination
- Problem Resolution
- Confidential Information Handling
- Administrative Support
- Team Leadership
Timeline
Shift Manager
Racetrac
01.2024 - Current
Front Desk Receptionist
Joliet Park District – Nowell Park
04.2022 - 08.2024
Assistant Cheer Coach
Reavis High School District 220
03.2019 - 08.2024
Customer Service Representative
Santanna Energy Services
05.2018 - 03.2020
High School Diploma - undefined
Joliet Central High School
College Coursework Completed - undefined
Lewis University