Genesis Pirela
Miami,FL
Summary
Dynamic leader with proven expertise in enhancing operational efficiency and customer satisfaction at Levy Restaurants. Skilled in promotions management and problem-solving, adept at driving sales and minimizing loss. Demonstrated ability to improve team performance and streamline processes, ensuring optimal service delivery and cost savings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Concessions Supervisor
Levy Restaurants
01.2022 - Current
- Implemented effective cash handling procedures, reducing discrepancies in daily register counts and minimizing loss.
- Evaluated employee performance regularly, providing constructive feedback to aid in personal development and enhance productivity.
- Maintained a clean and organized work environment, adhering to health and safety regulations for optimal food handling practices.
- Streamlined inventory management for accurate stock levels and minimized waste, resulting in cost savings.
- Addressed equipment issues promptly, coordinating repairs or replacements as needed to minimize downtime at the concession stand.
- Enhanced employee performance with thorough training and ongoing coaching on customer service and sales techniques.
- Improved customer satisfaction by efficiently managing concession stand operations and addressing customer concerns promptly.
- Coordinated concession team, food preparation, and storeroom operations.
Beauty Sales Associate
Macys Department Store
10.2023 - 02.2024
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Built a loyal clientele base by offering tailored recommendations based on individual preferences and skin types.
- Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
- Enhanced customer satisfaction through effective product demonstrations and makeup application techniques.
Cashier Team Lead
Loandepot
01.2021 - 11.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Skills
- Point of sale systems
- Promotions management
- Marketing
- Problem-solving abilities
Certification
Serv safe
Timeline
Beauty Sales Associate
Macys Department Store
10.2023 - 02.2024
Concessions Supervisor
Levy Restaurants
01.2022 - Current
Cashier Team Lead
Loandepot
01.2021 - 11.2022
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