Genesis Ramos
Lakeland,FL
Summary
I am a recent Criminology graduate from the University of South Florida with a strong interest in cybersecurity and digital forensics. While not yet a professional in the field, I have gained introductory experience using forensic tools such as Autopsy, Paraben’s Electronic Evidence Examiner (E3), and FTK Imager through coursework and personal research. My criminology background has fueled a deep desire to investigate complex problems and uncover truth, skills I aim to apply to my work. Seeking to expand my technical expertise and transition into cybersecurity through USF program, with a particular focus on digital investigations and cybercrime prevention.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Harry's Seafood Bar & Grille
Lakeland, FL
12.2023 - Current
- Ensured prompt and courteous table assignment
- Managed reservations, waitlists, and special requests for large parties.
- Upheld high cleanliness standards in the dining area
- Ensured all opening and closing tasks were completed efficiently
- Handled customer complaints with professionalism
- Answered telephone to provide dining information and take reservations.
Front Customer Experience Rep.
Chick-fil-A
Lakeland, FL
09.2021 - 12.2023
- Addressed customer questions swiftly
- Kept current with latest product updates and changes
- Executed swift and precise order processing
- Resolved challenging customer concerns through effective problem-solving skills
- Uncovered potential upselling opportunities enhancing customer value.
Education
Bachelor of Arts - Criminology
University of South Florida
Tampa, FL12-2024
Skills
- Effective Task Management
- Service Excellence
- Analytical Reading Skills
- Effective Conflict Resolution
- Consistent Professional Commitment
- Cultivating Trust
- Interpersonal Insight
- Effective Team Collaboration
- MS Office
- Efficient Learner
- Detail-Oriented Thinking
- Analytical Decision-Making Skills
- Social Media Knowledge
Accomplishments
- Graduated with a GPA of 3.3
- Microsoft Certification, 2025
Timeline
Restaurant Hostess
Harry's Seafood Bar & Grille
12.2023 - Current
Front Customer Experience Rep.
Chick-fil-A
09.2021 - 12.2023
Bachelor of Arts - Criminology
University of South Florida
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