Genesis Smith
Indianapolis,IN
Summary
Dynamic Shift Supervisor at Allied Universal Security Services with expertise in cash handling and staff management. Proven track record in training employees and enhancing team performance, fostering a collaborative environment. Committed to operational excellence and customer satisfaction, consistently achieving high service standards while ensuring workplace safety and efficiency.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Allied Universal Security Services
08.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Personal Shopper
Walmart
05.2021 - 08.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Dietary Aide
Fairbanks Addiction Treatment Center
02.2019 - 07.2020
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
Education
Culinary Arts -
Arsenal Tech Highschool
06.2019
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
- Cash handling expertise
- Staff motivation
- Staff development
- Operations management
- Safety awareness
- Schedule management
- Policy enforcement
- Continuous improvement
- Safety
- Shift reporting
- Team leadership
- Problem-solving
- Team supervision
- Staff supervision
- Positive attitude
- Team motivation
- Customer service management
- Flexible schedule
Timeline
Shift Supervisor
Allied Universal Security Services
08.2022 - Current
Personal Shopper
Walmart
05.2021 - 08.2022
Dietary Aide
Fairbanks Addiction Treatment Center
02.2019 - 07.2020
Culinary Arts -
Arsenal Tech Highschool
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