Genesis Stephens
Office Manager
St. Charles,MO
Summary
Dedicated office manager with expertise in enhancing operational efficiency, customer service, and payroll processing. Proven track record in training staff and optimizing workflow for improved patient care and satisfaction.
Overview
29
29
years of professional experience
Work History
Office Manager
Antoine Eye Care, LLC
St. Louis, MO
07.1997 - Current
- Managed daily office operations, ensuring efficient workflow and adherence to protocols.
- Oversaw scheduling for patient appointments, optimizing staff availability and resource allocation.
- Implemented electronic medical records system, enhancing data management and accessibility.
- Trained and mentored administrative staff, fostering a collaborative and productive work environment.
- Developed office policies and procedures, improving operational efficiency and compliance standards.
- Coordinated communication between departments, facilitating seamless information exchange for patient care.
- Streamlined inventory management processes, reducing waste and ensuring adequate supply levels.
- Led initiatives to enhance patient experience, resulting in improved satisfaction ratings and retention rates.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for [6+] employees.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Education
High School Diploma -
Francis Howell High School
St. Charles, MOSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Training and coaching
- Business administration
Timeline
Office Manager
Antoine Eye Care, LLC
07.1997 - Current
High School Diploma -
Francis Howell High School