Summary
Overview
Work History
Education
Skills
Spanish/English
Languages
Timeline
Generic

Genesis Valedon

Williamsport,PA

Summary

Compassionate professional known for delivering quality service that focuses on each patient's individuality. Highly trained Behavioral Health Specialist skilled in assessing needs, identifying educational resources and developing effective treatment plans. Strong background in fostering human connections for patients and caregivers alike.

Overview

4
4
years of professional experience

Work History

Behavioral Health Care Coordinator

North Penn Comprehensive Health
Williamsport , Pennsylvania
01.2021 - 10.2022
  • Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Developed written behavioral plans in Spanish for bilingual patients.
  • Communicated with patients, ensuring that medical information was kept private.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Provided ongoing guest service.
  • Reviewed and evaluated test results to suggest care and treatment options.

Customer Service Associate

Weis Market
Lancaster, PA
05.2019 - 08.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

High School Diploma -

Mccaskey High School
Lancaster, PA
06.2021

Skills

  • Financial Reporting Coordination
  • Patient Data Management Systems
  • Medical Condition Coding Software
  • Case Planning and Management
  • Identifying Client Goals
  • Building Customer Trust and Loyalty
  • Answering Customer Questions
  • Customer Service and Assistance
  • Telephone Management
  • Call Transfers
  • Teambuilding
  • Dependable and Responsible
  • Multitasking Abilities
  • Active Listening
  • Planning and Coordination
  • Grammatical Skills

Spanish/English

Fluent Spanish /English

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Behavioral Health Care Coordinator

North Penn Comprehensive Health
01.2021 - 10.2022

Customer Service Associate

Weis Market
05.2019 - 08.2021

High School Diploma -

Mccaskey High School

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Genesis Valedon