Genesis Vega
JJJ Mechanical Hvac
Balch Springs
2027
years of professional experience
Organized and dependable early-career professional with experience in reception, clerical support, and customer service. Skilled in managing appointments, answering calls, updating records, and handling day-to-day office tasks with accuracy. Brings strong communication, bilingual support, and a calm approach under pressure.
Work History
Secretary
7 Months- Answered phone calls and routed messages to appropriate staff promptly.
- Assisted staff with clerical tasks, copying, scanning, and document distribution.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Front Desk Receptionist
- Greeted patients and managed check-in and check-out processes with professionalism.
- Scheduled appointments and coordinated chair availability to maintain smooth daily flow.
- Answered incoming calls, relayed messages, and addressed routine patient inquiries.
- Verified insurance details and updated patient records for accurate front office processing.
- Sent appointment reminders and follow-up communications to support patient attendance.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Greeted visitors warmly, creating positive first impression of organization.
- Facilitated smooth communication between departments by accurately relaying messages and information.
Machine Operator
- Operated production machinery while following safety procedures and quality standards.
- Monitored equipment performance and reported mechanical issues to maintenance personnel.
- Loaded raw materials and removed finished products for continuous workflow support.
- Inspected products for defects and separated items not meeting specifications.
- Collaborated with team members to optimize production processes and improve overall performance.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Worked well in a fast paced environment.
Sales Associate
- Assisted customers with product selection, application guidance, and order coordination for lighting solutions.
- Presented product features, finishes, and specifications to support informed purchasing decisions.
- Processed sales transactions, quotes, and follow-up requests with attention to detail.
- Coordinated with internal teams to resolve customer issues and support timely order fulfillment.
- Responded to phone and email inquiries regarding availability, lead times, and product compatibility.
- Updated customer records and sales documentation to maintain accurate account information.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
Skills
Customer service
Verbal and written communication
Office administration
Organization
Appointment scheduling
Bilingual
Quick Learner
Work well under pressure
Microsoft office
Timeline
Secretary
JJJ Mechanical Hvac
03.2026 - CurrentRead More
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Artico Dental
2025 - 2026Read More
Machine Operator
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2021 - 2023Read More
Sales Associate
Chloe Lighting
2019 - 2021Read More