Summary
Overview
Work History
Education
Skills
References
Timeline
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Genesis Zambrano

Brooklyn,NY

Summary

Experienced medical office professional with a solid background in administrative tasks, patient care and office management.

Overview

9
9
years of professional experience

Work History

Surgical Coordinator

OCLI/NYVISIONGROUP
04.2022 - Current
  • Educate patients about surgeries, premium services, out of pocket fees (copayments, deductibles, & coinsurance)
  • Provide comprehensive education materials for patients regarding their upcoming surgery and alleviate concerns related to the procedure itself or recovery expectations afterward.
  • Arranged pre-operative, post-operative appointments, sign consent forms and provide documentation for scheduled surgery.
  • Verify insurance coverage and obtained pre-authorizations if required.
  • Create excel spreadsheet for each surgical date to track pending authorizations, owed money, and medical clearances
  • Create separate excel sheet with booked time, ordered lenses and or type of procedure.
  • Collect all due payments before surgery date
  • Follow up patient/doctors for any missing medical clearances
  • Ensure all charts are prepped and given in time to Surgeon before surgery date.
  • Answer emails, phone calls and assist walk ins

Medical Technician/Receptionist

Laser and Corneal Surgical Associates (Both locations)
06.2020 - 03.2022
  • Prep Charts (paper/electronic) for patients scheduled for annuals, follow ups, pre-ops, & clinical procedures - Document history of present illness, check vision acuity, iop & dilate (according to doctor's follow up notes). - Prep/Sanitize equipments/instruments - Assist surgeons on days of procedures such as Cross-linking/Superficial Keratectomy - Perform medical testings(Pentacams, Topolyzer, Oct Ret/Glaucoma/Pachymetry, IOL Master, Visual Fields & Refractions). - Schedule new patients & reschedule/schedule established patients. - Verify insurances, eligibility, copays & coverage.

Manager/Receptionist/Ophthalmic Technician

New York Optical
04.2015 - 02.2020
  • Update records and verify patient's insurance - Schedule/cancel appointments and call pharmacies - Conduct medical exams such as Refractions, Measuring eye pressures, Oct Retina, Angio retina, Oct Glaucoma, GCC, Pachymeter, Fundus Photos, Visual Field, Color test, Corneal Hysteresis, Ultrasound Biomicroscopy, A-scan, and B-scan. - Dilate patients and take fundus photos - Order contacts and train patients on how to wear them - Submit weekly reports updating on insurance types encountered, appointments and walk-ins ∙ Billing Insurances (Health first, Fidelis, Medicare, and United HealthCare/Community Plan ∙ Review billing to ensure exams were paid if not rebill the insurance - Train new employees - Translate for Non-English speaking patients

Education

Business Administration

BORICUA COLLEGE
01.2018

Skills

  • Bilingual (English and Spanish)
  • Computer literate in Microsoft Word, Excell, Google Docs
  • Medical Office Experience
  • Medical Terminology

References

Available upon request

Timeline

Surgical Coordinator

OCLI/NYVISIONGROUP
04.2022 - Current

Medical Technician/Receptionist

Laser and Corneal Surgical Associates (Both locations)
06.2020 - 03.2022

Manager/Receptionist/Ophthalmic Technician

New York Optical
04.2015 - 02.2020

Business Administration

BORICUA COLLEGE

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Genesis Zambrano