Genesis A Hernandez
El Monte,CA
Summary
Proven leader and efficient multitasker, adept in drawer balancing and complex problem-solving. At Chipotle and Burger King, I enhanced customer satisfaction and streamlined operations. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
2
2
years of professional experience
Work History
Cashier
Chipotle
Rosemead, CA
09.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained new team members in cash register operation, stock procedures, and customer services.
Shift Leader
Burger King
La Puente, CA
06.2022 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed daily workflow and scheduled staff for adequate coverage.
- Trained new employees on company policies, operational procedures, and customer service standards.
Education
High School Diploma -
El Monte High School
El Monte, CA06-2024
Skills
- Drawer balancing
- Product restocking
- Returns processing
- Complex Problem-solving
- Cleaning and sanitizing
- Identification checks
- Multitasking and organization
Timeline
Cashier
Chipotle
09.2023 - Current
Shift Leader
Burger King
06.2022 - Current
High School Diploma -
El Monte High School