GENESIS ELIZABETH CANALES-DIEGO
Ramah Darom
Clayton,GA
1
Language
7
years of professional experience
Operations and people-management professional with experience leading high-volume hospitality and food & beverage operations, coordinating staffing and schedules, managing inventory and departmental expenses, resolving operational challenges, and delivering strong guest service. Experienced in fast-paced environments requiring cross-functional collaboration, sound judgment, accountability, and hands-on leadership. Brings an administrative and customer-service background with strong attention to process accuracy, records, purchasing, and problem resolution.
Work History
Food & Beverage Manager / Front-of-House Operations
- Lead front-of-house and food & beverage operations in a fast-paced hospitality environment serving large groups, retreats, events, and seasonal programs.
- Coordinate staffing, scheduling, work assignments, training, and day-to-day priorities across a diverse seasonal and year-round workforce.
- Partner with kitchen, events, housekeeping, facilities, business office, and senior leadership to execute service plans and resolve operational issues.
- Manage supply needs, purchasing decisions, inventory usage, and departmental expenses while balancing service requirements and budget expectations.
- Support high-volume meal and event execution, adapting staffing and resources quickly when schedules, guest counts, or operational needs change.
- Address employee and guest concerns, communicate expectations, document issues, and work across departments to keep operations moving efficiently.
- Maintain service and workplace standards while identifying practical solutions to staffing gaps, equipment issues, transportation needs, and changing priorities.
Warranty Administrator
1 Year 9 Months- Executed processing and review of warranty claims to ensure completeness, accuracy, and compliance.
- Analyzed problems and recurring trends, corrected denied claims, and developed strategies to improve claim processing and financial recovery.
- Maintained detailed customer and service records, posted payments, reconciled amounts due, and partnered with accounting on outstanding balances.
- Communicated with customers to coordinate appointments and obtain information needed to complete service and claim requirements.
Administrative Assistant
1 Year 11 Months- Processed invoices and expenses in Xero and coordinated with vendors, contractors, and professional service providers.
- Developed spreadsheets and databases to track and report performance and sales information.
- Managed high-volume customer communications, shipment coordination, purchasing, and office supply inventory.
- Maintained organized records and supported efficient daily office operations.
Education
Business Administrative Assistant Diploma - Business Administrative Technology
High School Diploma
Skills
Team Leadership & Staff Coordination
Staffing & Scheduling
Customer / Guest Experience
Operations Management
Inventory & Supply Management
Budget & Expense Awareness
Training & Onboarding
Cross-Functional Collaboration
Conflict Resolution
Vendor Coordination
Process Improvement
Microsoft Office
Xero
CRM Systems
Languages
Spanish
Native or Bilingual
Timeline
Warranty Administrator
Duvall Automotive
05.2021 - 02.2023Read More
Administrative Assistant
Lumina Products
07.2019 - 06.2021Read More
Food & Beverage Manager / Front-of-House Operations
Ramah Darom
CurrentRead More
North Georgia Technical College
Business Administrative Assistant Diploma from Business Administrative Technology
Read More
Rabun County High School
High School Diploma
Read More