Genessis Atwood
Victorville,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a management role. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Acting Store Manager
Joann Fabric And Crafts
08.2024 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Rotated merchandise and displays to feature new products and promotions.
Full Time Assistant Manager
Famous Footwear
09.2021 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained staff on loss prevention tactics and company procedures.
Sales Associate
Hot Topic
10.2020 - 08.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Shift Lead
Taco Bell
03.2018 - 09.2020
- Practiced safe work habits and encouraged staff to do same.
- Maintained logs for equipment maintenance.
- Displayed proper food handling and equipment technique when assisting in kitchen.
- Observed staff confirm safety and quality standards.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Secretary's Assistant
A Bilingual Notary
02.2016 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
Education
Associate of Business Administration - Business
Victor Valley College
Victorville, CA04-2025
Skills
- Employee Scheduling
- Employee Performance Evaluations
- Task Delegation
- Inventory control
- POS systems
- Merchandise planning
- Friendly and positive
- Operations management
- Loss prevention
- Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Acting Store Manager
Joann Fabric And Crafts
08.2024 - Current
Full Time Assistant Manager
Famous Footwear
09.2021 - 08.2024
Sales Associate
Hot Topic
10.2020 - 08.2021
Shift Lead
Taco Bell
03.2018 - 09.2020
Secretary's Assistant
A Bilingual Notary
02.2016 - 05.2019
Associate of Business Administration - Business
Victor Valley College
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