Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Genessis Atwood

Victorville,CA

Summary


Hardworking and passionate job seeker with strong organizational skills eager to secure a management role. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Acting Store Manager

Joann Fabric And Crafts
08.2024 - Current
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Rotated merchandise and displays to feature new products and promotions.

Full Time Assistant Manager

Famous Footwear
09.2021 - 08.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained staff on loss prevention tactics and company procedures.

Sales Associate

Hot Topic
10.2020 - 08.2021
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Shift Lead

Taco Bell
03.2018 - 09.2020
  • Practiced safe work habits and encouraged staff to do same.
  • Maintained logs for equipment maintenance.
  • Displayed proper food handling and equipment technique when assisting in kitchen.
  • Observed staff confirm safety and quality standards.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.

Secretary's Assistant

A Bilingual Notary
02.2016 - 05.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Created and updated records and files to maintain document compliance.

Education

Associate of Business Administration - Business

Victor Valley College
Victorville, CA
04-2025

Skills

  • Employee Scheduling
  • Employee Performance Evaluations
  • Task Delegation
  • Inventory control
  • POS systems
  • Merchandise planning
  • Friendly and positive
  • Operations management
  • Loss prevention
  • Customer service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Acting Store Manager

Joann Fabric And Crafts
08.2024 - Current

Full Time Assistant Manager

Famous Footwear
09.2021 - 08.2024

Sales Associate

Hot Topic
10.2020 - 08.2021

Shift Lead

Taco Bell
03.2018 - 09.2020

Secretary's Assistant

A Bilingual Notary
02.2016 - 05.2019

Associate of Business Administration - Business

Victor Valley College

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